Customer Service Representative

vor 2 Wochen

Düsseldorf, Nordrhein-Westfalen, Deutschland MD7 International (Communications) Vollzeit
CONDITIONS

Contract: Permanent, Full-Time
Location: Düsseldorf, Hybrid

YOUR PROFILE

Excellent written and verbal communication skills in German (C1+ level)

Basic English skills

A proactive, solution-oriented mindset with strong time management

Customer-focused thinking and the ability to work independently

Experience in customer service, accounting, or data management is an advantage, but not required

BENEFITS

Time & Flexibility – We value a healthy work-life balance

28 days of annual leave, increasing over time to up to 33Hybrid working model for the flexibility you needRewards & Recognition – We appreciate performance and celebrate success
Uncapped commission structureUncapped referral bonus of €2,000 for each successful hire you referShoutouts in our internal newsletter and on social mediaNominations for the "Good to the Core" Award by colleaguesHealth & Wellbeing – Your wellbeing matters to us
Access to an Urban Sports Club membership to help you stay activeRegular team lunchesEmployee Assistance Program (EAP) – anonymous third-party support whenever you need itAccess to online wellbeing and fitness coursesCulture & Community – Work should be enjoyable, meaningful, and connected
2 days of paid volunteer leave per year for charitable activitiesCompany-wide volunteer initiatives every quarterRegular team events and company gatherings"Connect-In" buddy program to support your onboardingWeekly all-hands meetings with a prize drawGrowth & Development – We care about your career
Internal development opportunities across our international officesLeadership training programLocation
Work in a telecommunications hotspot in Düsseldorf  — right next to our clients (Lörrick).IN A NUTSHELL

Are you a motivated, results-driven individual with a passion for helping customers? If so, the role of Customer Service Representative at MD7 — or as we call it, Landlord Relations Consultant — could be the perfect fit for you.

In this position, you'll be the go-to contact for property owners, mobile network operators, and service providers. You will share essential information, support them with a wide range of questions, and guide them from the moment an issue is reported all the way to the solution. You'll keep everyone updated, manage expectations, and make sure processes run smoothly.

DAY-TO-DAY

Communicate with customers, internal teams, and external partners

Handle customer inquiries via phone and email — especially regarding payment clarifications, invoices, and reminders

Review and investigate outstanding payments using internal databases and information from partners

Forward complex issues (e.g., billing discrepancies, invoice adjustments, or master data changes) to specialist departments

Monitor progress and ensure timely resolution

Document all interactions and actions in our internal systems

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