Customer Service Representative

**CONDITIONS**:
**Contract**: Permanent, Full-Time
**Location**: Düsseldorf, Hybrid

**IN A NUTSHELL**:
Are you a motivated, results-driven individual with a passion for helping customers? If so, the role of **Customer Service Representative** at MD7 — or as we call it, **Landlord Relations Consultant** — could be the perfect fit for you.

In this position, you’ll be the go-to contact for property owners, mobile network operators, and service providers. You will share essential information, support them with a wide range of questions, and guide them from the moment an issue is reported all the way to the solution. You’ll keep everyone updated, manage expectations, and make sure processes run smoothly.

**DAY-TO-DAY**:

- Communicate with customers, internal teams, and external partners

- Review and investigate outstanding payments using internal databases and information from partners

- Forward complex issues (e.g., billing discrepancies, invoice adjustments, or master data changes) to specialist departments

- Monitor progress and ensure timely resolution

- Document all interactions and actions in our internal systems

**YOUR PROFILE**:

- Excellent written and verbal communication skills in German (C1+ level)

- Basic English skills

- A proactive, solution-oriented mindset with strong time management

- Customer-focused thinking and the ability to work independently

- Experience in customer service, accounting, or data management is an advantage, but not required

**BENEFITS**:
**Time & Flexibility - We value a healthy work-life balance**

- 28 days of annual leave, increasing over time to up to 33
- Hybrid working model for the flexibility you need

**Rewards & Recognition - We appreciate performance and celebrate success**

- Uncapped commission structure
- Uncapped referral bonus of €2,000 for each successful hire you refer
- Shoutouts in our internal newsletter and on social media
- Nominations for the “Good to the Core” Award by colleagues

**Health & Wellbeing - Your wellbeing matters to us**

- Access to an Urban Sports Club membership to help you stay active
- Regular team lunches
- Employee Assistance Program (EAP) - anonymous third-party support whenever you need it
- Access to online wellbeing and fitness courses

**Culture & Community - Work should be enjoyable, meaningful, and connected**

- 2 days of paid volunteer leave per year for charitable activities
- Company-wide volunteer initiatives every quarter
- Regular team events and company gatherings
- “Connect-In” buddy program to support your onboarding
- Weekly all-hands meetings with a prize draw

**Growth & Development - We care about your career**

- Internal development opportunities across our international offices
- Leadership training program

**Location**

- Work in a telecommunications hotspot in Düsseldorf — right next to our clients (Lörrick).

**About us**:
With over 400 employees worldwide at MD7, we are a small-big company on the verge of becoming a big-small company. We are proud to have 4 European offices across Ireland, Germany, and The Netherlands. As the experts for digital infrastructure solutions, we help our clients establish mutually profitable long-term partnerships with property owners for mobile phone antennas and EV charging stations. We support the full circle process for our partners from initial contact to leasing agreements and continued customer assistance.

Our Core Values are the heart of our operations. Over the last two decades, we've fostered a culture of respect, collaboration, and individual empowerment, while striving to achieve our big goals. Find out more about our Core Values, our Purpose and Vision here.

If you are looking for an exciting career opportunity within a fast-paced, international environment, you may have just found your place to be. Come and join our mission to help connect the world and, in doing so, impact the lives of people and communities.

**WE TAKE GOOD CARE OF YOU**

At MD7, we approach everything we do with a deeper level of care and respect for people. We strive to make a difference in the lives and communities of our team members and partners. That's why MD7 offers different ways for our people to experience well-being, personal growth, and overall satisfaction. When you feel good, you do your best work and live your best life.

**CAREER DEVELOPMENT**

We are committed to providing learning and development opportunities for all MD7 employees. In fact, in 2024 we promoted 18% of our employees into leading positions to support our growth. We can proudly say that our entire leadership team has been promoted internally.

**WHAT TO EXPECT WHEN YOU APPLY