Specialist Customer Service Aftermarket
Vor 3 Tagen
**Your Tasks**: - You are processing and controlling all received customer orders in Europe and ensure to meet the agreed service level - You are pesponsible for Global Order Processing of specific products groups as well as E-Commerce Activities - Monitoring of customer delivery dates and control of shipment schedules in cooperation with the Logistics center is also part of your position - Evaluating of received customer claims and returnsCapturing and maintaining customer master data in SAP - Creating and optimizing cross-department processes including process documentation - Representation and support of the Manager Customer Service in EMEA-wide project work - Monthly KPI creation and reporting as well as evaluation for managemen **Your Profile**: - Successful completed commercial vocational training - At least 6-8 years of professional experience in the field of shipping, order processing and logistics in global companies - Very good SAP and MS Office knowledge (Word, Excel,Powerpoint) - A high level of service and customer orientation are just as important as a structured and well-organized way of working in a complex environment - Experience in the collaboration and implementation of projects - Strong analytical skills and diligence - A sense of responsibility and reliability, accuracy, commitment and a high degree of personal responsibility as well as the ability to work in a team - Very good written and spoken German and English **#WeWorkFlex **30 days' holiday plus Christmas Eve and New Year's Eve off, flexible working hours, home office in Germany and more - we place value on a good work-life balance You should count on coming in for a minimum of 6 office days per month; beyond that, in consultation with your team, you can be flexible about your working hours and location. **#WeConnect** As a global company, we place particular emphasis on cross-team and cross-location communications with things such as virtual town hall & fishbowl meetings and our WeConnect platform. This way, all employees are always informed about Group news, successful projects, and current campaigns. **#WeLearnAcademy** True to the motto "You never stop learning", we offer our employees numerous training courses and workshops to ensure their professional development. **#WeMove **The well-being of our employees is important to us. Whether it's individual bike leasing or regular sporting activities & events - we always keep moving and take care of your health. **#CorporateBenefits** By participating in our Corporate Benefits programme, you benefit from attractive employee offers and discounts. **#OurPlus **Holiday and Christmas bonuses, bonus payments, free parking, job ticket, employee savings plans, company pension scheme and accident insurance - we provide you with additional protection. **Why Work for Us?****: As a global organisation, NGK SPARK PLUG provides job opportunities in various areas. Our company culture is defined by our company values, the training provided by us, our social responsibility and our belief in investing in people. **Values**: Our corporate values are based on teamwork, creativity and diversity. **Training**: Personnel training lies at the heart of our company’s people strategy. **Social Responsibility**: Our social responsibility ensures bright prospects for future generations. **Investing in people**: We constantly invest in our greatest asset: our individual employees.
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