Junior Operations Team Lead

Welcome to Arbio - where innovation meets hospitality, and every day is an opportunity to redefine the way we experience travel

Established in 2021, we specialize in revolutionizing short-term apartment rentals by integrating and expanding hospitality businesses. Our commitment to recognizing hard work led us to set new industry standards, expanding our exceptional property management services and creating a groundbreaking product.

Our secret weapon is our passionate team of hospitality and design enthusiasts dedicated to going that extra mile for realizing travelers' dreams. We curate unique guest rooms across our cities, inviting our guests to immerse themselves in the local culture and create cherished memories, all while ensuring outstanding quality and customer experience. With the ease of using technology and extra services, we provide our guests the freedom to tailor their trip to their preferences.

As our Operations Team Lead, you will nurture collaborative team environments, spearhead hiring efforts, coordinate daily activities, provide support in property management tasks, and drive continuous improvement initiatives with a primary focus on enhancing team engagement and development to ensure efficiency and customer satisfaction.

**You will have an impact on**:

- Fostering a collaborative and inclusive team environment with being present in the office at least 2-3 times a week to providing leadership and guidance to local operations teams across various cities.
- Developing training programs and mentorship initiatives, conducting performance evaluations, career development discussions, to empower staff and ensure team success.
- Overseeing daily operations and scheduling to optimize staffing and meet operational demands effectively.
- Support property management tasks and cultivate strong relationships with property owners, vendors, service providers, and tourism authorities, impacting smooth operations and fostering positive partnerships.
- Regularly reviewing performance metrics such as guest satisfaction scores, property maintenance standards, property health score and financial reports, providing detailed analyses and actionable insights to senior management and stakeholders.

**What you will add**:

- You bring at least 2+ years relevant experience working in the hospitality industry as an Operations Supervisor, Room Division Supervisor, Front Office Supervisor or in a similar role where you have managed a team of at least 4 members
- You have prior experience in a Team Lead position & you possess excellent team management skills
- You have excellent communication skills both in **German (Native or close to Native)** and English (C1)
- Having previous experience with cost management and strategic decision making is a plus

**Our current benefits**:

- ** Work Environment & Support**: flexible work set-up combining office & remote work, flexible working hours
- ** Foods & Beverage**:free drinks, fruit and veggie baskets, beer, and pizza after All Hands
- ** Health**: Subsidized Qualitrain Subscription (includes: unlimited Beat81 classes, Holmes Place, Yoga studios, Boulder Halls, etc.)
- ** Laptop choice**:possible to choose between Windows Lenovo or Macbook
- ** Entertainment**:quarterly team events, Christmas party, summer party, budget for employee's birthday
- ** Travel**: Opportunity to visit our Vienna Office

**What it means to join our Team**

You will be part of a hungry group of high-performance and experienced people from all domains. We will care for you and challenge you directly to become the best professional version of yourself. We believe in a culture of trusted ownership, caring meritocracy and constructive feedback where we elevate each other and challenge the status quo.

Join a young company with an entrepreneurial culture operating at lightning speed — we have global ambitions