Operations Team Lead

**Company Description** About Wolt**
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions - as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

**So, why work at Wolt?**
At Wolt, We’re About Getting Things Done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that justwork, Wolt might be for you.

**Our Commitment to Diversity, Equity & Inclusion**
We want to have all sorts of people in our team - people like you and me, and people different from you and me. To be able to work with diverse teammates - when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait - we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

LI-AK08

The role you are looking at is a part of Wolt Market - our very own grocery stores that deliver unprecedented convenience and world leading customer experience. People across Germany can order their groceries and have them delivered to their doorstep at lightspeed This would not be possible or sustainable without a very strong operations function.

Wolt Market is growing rapidly and we have ambitious goals. We are looking for an Operations Team Lead to lead 11 of our Wolt Markets across Greece and ensure a great quality of end to end groceries operation from fulfillment to delivery. The role will also be critical in developing the optimal store operations. You can think of this role as a Wolt-version of a district/area manager in the retail industry.

As a Wolt Market Operations Team Lead you'll have ownership of supporting a team Store Managers and together run a world-class grocery delivery operation. Four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your operation.

You will be leading everything related to how operations take place and are responsible for finding and setting up targets, optimizing store layout, improving picking and packing costs, ensuring a great user experience and providing leadership to a team of store leaders and grocery associates.

In this role, you’ll get a lot of help and support on the way, but are also expected to be an amazing independent manager with an exceptional ability to execute every single day.

What you’ll be doing
- Responsible for the end to end store operations, from fulfillment to delivery in a group of our stores.
- Review the demand forecasts and determine your productivity requirements to meet the overall store/country objectives.
- Maintaining an ambitious and motivated team, while you also hire and train new store leaders.
- Provide day to day leadership and guidance to store leaders and associates to optimize store operations and guarantee operational excellence - mentor, coach and help their day-to-day work.
- Workforce and Cost Management.

**Qualifications**
- Operations management experience in retail, distribution, hospitality or platform economy environments.
- Great analytical skills. Excel skills are a strong recommendation.
- Experience of leading teams in stores or in a similar field.
- Full professional proficiency in English and German.
- Ability to think and act fast operationally with an eye for detail.
- A hands-on, proactive, practical, pragmatic attitude with resiliency for changes.

**Additional Information