Banking Operations Team Lead

**We small business**

We founded Holvi in 2011, in Helsinki. As self-employed people wading through oceans of paperwork, we noticed something funny going on - traditional banks were giving us the cold shoulder. Why not help ourselves? We asked. And so, with time and effort (and lots of coffee), we mastered small business finance - and Holvi was born.

Our vision is simple: Eliminate the distractions of financial admin and simplify work life, because running a business is hard enough. Small businesses shouldn’t have to worry about spreadsheets and lost receipts.

Since our inception as a pioneering fintech, we've experienced our fair share of challenges and growth. We explored different paths, and from those experiences, we've evolved. Today, we stand as a team-owned and profitable company, proud of our journey.

Right now, we’re looking for a **Banking Operations Team Lead** to join our team in **Berlin**. If you want to help us make self-employment a little easier, Holvi is for you.

**Banking Operations at Holvi**

The Banking Operations team is part of our Customer Lifecycle Management function, with a primary focus on managing third-party requests according to existing procedures and to ensure operational efficiency and reliability. As the Team Lead for Banking Operations, the main tasks involve guiding and supporting the team in their daily tasks, ensuring they are equipped with the necessary tools and processes for smooth and efficient operations. Additionally, the Team Lead acts as the process owner for the area, taking responsibility for improving the team's efficiency through initiatives like updated processes, workflows and automation implementations.

**A typical day could see you**:

- **Leading our Banking Operations team** by overseeing day-to-day operations, conducting regular one-on-one sessions, establishing goals, and providing coaching and mentoring
- Acting as a **process owner** for tasks such as seizures, insolvencies and requests from authorities. This includes defining, maintaining and implementing procedures in accordance with compliance policies and standards
- Identifying opportunities for **process improvement and automation** to increase efficiency and effectiveness
- Performing thorough **quality reviews on internal processes** to guarantee alignment with company policies and procedures
- **Creating and maintaining reports and dashboards to monitor **key performance indicators (KPIs) and identify emerging trends
- **Collecting and analysing data** to generate valuable insights and recommendations for informed business decisions
- Facilitating regular meetings and presentations to discuss and **showcase the latest trends and team performance**

**Requirements**:
**This is for you if you**:

- Have **+3 years people leadership experience**, preferably in back-office operations within the financial industry
- Have **in-depth knowledge of banking operation processes in the German market**, such as ZPO, InsO and AO
- Enjoy **leading people and working together** with both operational and technical stakeholders
- Have excellent **communication skills** in German and English, both written and spoken
- Are **detail-oriented, structured **and** love learning new things**:

- Are comfortable with **travelling** 2-4 times / year to the Helsinki office

**It's a plus if you**:

- Have **knowledge of GDPR** and national data protection laws
- Have a **strong understanding of data processing operations**:

- Have **experience** in working with Customer Lifecycle Management such as onboarding, monitoring and offboarding customers

**Think you're a good fit?**

**Benefits**

**You'll get**:

- Employee stock options - Opportunity for equity in Holvi
- Flexible working - Flexible working hours and possibilities for remote working
- Monthly benefit budget which can be used for things such as sports, groceries and public transportation
- Work nice balance - Weekly exercise hour, bi-weekly breakfasts, bi-annual team weeks and more
- The chance to shape this role around what's good for you and Holvi

**Logistics**
- This is a permanent position, reporting to the Head of Customer Lifecycle Management Team
- You’ll be headquartered in our sleek new office in Berlin

**Equal Opportunity Statement**

At Holvi, we embrace diversity in all of its forms and foster an inclusive environment for all people to live their best work life. This is central to our mission of promoting a healthy balance in all things we do.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.