Information Technology Specialist

**Duties**:

- Serve as an Information Technology (IT) Policy and Planning expert for Network Technology Command (NETCOM) Europe.
- Provide expert guidance and advise on technical and analytical functions pertinent to development of local and enterprise IT policies, IT strategic plans, and the maintenance of enterprise IT contracts.
- Responsible for developing and maintaining strategic plans for IT investments, developing and implementing IT policy, plans, and integration guidance to be achieved by the organization within the European Theater.
- Oversees development of technical documents required to initiate actions for resources, services and projects.

**Requirements**:
**Conditions of Employment**:

- Three year trial/probationary period may be required.
- Incumbent of this position must be able to obtain and maintain Secret security clearance eligibility.
- Incumbent of this position must be able to travel for duty (TDY) up to 20% of the time.
- Required to meet training and certification requirements as a member of the Cyberspace Workforce Qualification and Management Program at the minimum Basic level within six months of appointment.
- Required to meet training and certification at the Intermediate level within 24 months of appointment and at the Advanced level within 36 months of appointment.
- The incumbent performs under the direct supervision of an appropriately certified individual until qualification are obtained unless certification qualification requirements have been waived due to severe operational or personnel constraints.
- Incumbents not meeting training and certification IAW DoD 8140.03 may be reassigned to other duties or released, consistent with applicable law.
- As such, the incumbent has the following position requirement: “Applies knowledge of Cyberspace / Information Assurance policy, procedures and workforce structure to design, develop and implement a secure network environment.
- This position is covered by the Alcohol and Drug Abuse Prevention and Control Program. The incumbent is required to sign a DA Form 5019-R and must pass urinalysis testing, as required prior to appointment and periodically thereafter.
- The investigation requirement for this position is tier 3 (T3). This position is designated as non-critical sensitive. Position IT access level is IT-III (general user).
- Applicants must comply with the Exceptional Family Member Program requirements as outlined in the DoD Instruction 1315.19.

**Qualifications**:
**Who May Apply**:
**This position is in the Professional Work Category at the Senior Work Level within the CES Occupational Structure.**- The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:

- (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others.
- (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.
- (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information.
- (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to