Backoffice Specialist

mobile.de is Germany's largest vehicle marketplace with about 1.4 million listed cars, trucks, and motorcycles. Both private customers and more than 40,000 registered vehicle dealers use the platform. Including listing exports to the sister platform Kleinanzeigen, mobile.de reaches about 20 million unique users per month (AGMA digital facts; mobile.de and Kleinanzeigen; categories: cars, motorcycles, commercial vehicles, motorhomes; Ø month April 2022 to March 2023). As a "one-stop shop," mobile.de offers not only buying and selling services but also financing and leasing solutions, among others. The company, founded in 1996, is a subsidiary of Adevinta, a globally leading provider of online classifieds portals. mobile.de is part of Adevinta: a global online classifieds specialist and sustainability leader with 25+ products in 10 countries. What you’ll do & Who you are To expand our team, we are seeking a proactive and dedicated Backoffice Specialist (d/f/m) to join us. We have three positions available onsite in Berlin. In this role, you will report to the Senior Manager Sales Enablement and support our external Sales Vendors while directly engaging with our valued clients to ensure their satisfaction and success. What you'll do: - Contract Management & Documentation - Process and validate sales contracts, ensure documentation accuracy, resolve discrepancies, and manage approvals- Case Handling & Workflow Coordination - Monitor and track contract-related cases, link them to relevant campaigns, and ensure timely case resolution- Quality Assurance & Compliance - Conduct quality checks on contract submissions, follow up on missing or incorrect details, and ensure compliance with internal policies- Customer & Vendor Communication - Confirm contract receipt, communicate updates to dealers, and coordinate between sales vendors and internal teams- Process Management - processes various contract forms, amendments and terminations and ensure correct case handling- Employee Onboarding in- Mobile.de Systems - Support the onboarding of new employees by ensuring correct system access, guiding them through key processes, and assisting with initial system-related questions- Collaboration with Internal Stakeholders - Work closely with various internal teams such as Sales Excellence and Business Systems Integration to align processes, improve efficiency, and ensure seamless cooperation between departments- Reporting & Issue Tracking - Track and follow up on open cases, maintain accurate Salesforce records, and escalate issues through Jira when needed. Who you are: - Bachelor’s degree or equivalent experience in business administration, sales operations, or a related field- Experience in backoffice support, contract management, or CRM processes- Detail-oriented and structured approach to handling tasks and workflows- Strong communication skills to collaborate with internal teams and external partners- Experience with CRM tools (e.g., Salesforce) and case management systems- Proactive and solution-oriented mindset with the ability to optimize processes- Fluency in German (min. B2) and English Benefits Life at Adevinta comes with its perks Our Adevintans enjoy the following benefits: - An attractive Base Salary- Participation in our Short Term Incentive plan (annual bonus)- Work From Anywhere: Enjoy up to 20 days a year of working from anywhere Maybe not from the moon well why not just make sure you have internet connection- A 24/7 Employee Assistance Program for you and your family, because we care ❤️- Win together, lose together is one of our key behaviours. At Adevinta you will find a collaborative environment with an opportunity to explore your potential and grow Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.