Backoffice Team Lead

**JOB DESCRIPTION**

As a Backoffice Team Lead - Data Protection Team (all genders) you will lead a team of specialists in our Banking Operations customer support team to make sure we are performing across all our areas and ensuring best class customer experience in the field of privacy and data protection.

With a focus on individual data protection right requests, you will analyse performance data and extract data to come up with actions to constantly improve your team performance, the customer experience and the business engagement. You will play an important role in ensuring that we are compliant with the regulatory requirements and that we act as advocates for our customer.

**Responsibilities**:

- Be a Service Matter Expert within customer support team for GDPR / DSGVO.
- Review escalated data protection customer cases and support on high profile cases on a daily basis
- Oversee updates to processes, procedures and guidance documents.
- Complete quality checks on cases and reports on metrics within the team
- Work closely with other Banking Ops teams
- Support on delivery of materials for control committees, business forums, privacy meetings and strategy working sessions
- Review areas of emerging risk to identify issues for other parts if the business

**Required qualifications, capabilities, and skills**:

- In-depth understanding of data protection regulations in Germany (GDPR / DSGVO)
- Strong communication and coordination skills to liaise between teams effectively
- Excellent organisational skills to ensure timely responses to individual right requests and incidents
- Problem-solving abilities to address complex privacy-related issues and ensure compliance across teams
- Fluent in German and English

**Preferred qualifications, capabilities, and skills**:

- Experience in managing teams and projects
- Experience in the German Banking Landscape

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.