Backoffice Operations Specialist

vor 1 Woche

Berlin, Deutschland Lemmofuture Vollzeit

About the Role

We are looking for a highly organized and service-oriented Backoffice Operations Specialist to support our dealer network. You will be the key bridge between our internal teams and external retail partners, ensuring smooth order processing, accurate communication, and excellent after-sales coordination.

Key Responsibilities

1. Dealer Order Management

  • Receive and review dealer orders in the order management system on a daily basis.
  • Verify pricing, discounts, bundled gifts, and stock availability.
  • Approve orders once all information is validated.

2. Dealer Communication & Support

  • Respond to dealer inquiries via email and phone throughout the day.
  • Provide timely, accurate, and professional customer support.

3. After-Sales & Repair Coordination

  • Receive, coordinate, and process dealer repair requests.
  • Track each repair case end-to-end, including:
  • Approval
  • Parts dispatch
  • Cost collection / payment
  • Case closure
  • Ensure every repair case is completed properly without unresolved issues.

4. System & Process Updates

  • Communicate system updates, process changes, and operational adjustments to dealers.
  • Ensure dealers are repeatedly informed and fully understand the updates.

5. Sales & Operational Reporting

  • Collect and analyze sales and operational data.
  • Provide weekly reports including:
  • Order volume
  • Outstanding payments
  • Inventory status
  • ETA for pre-order deliveries

Requirements

  • 3+ years of experience in after-sales service, dealer support, or sales backoffice operations.
  • Native German and excellent English language skills in both oral and wrriten are requried.
  • Excellent communication and customer-service skills; strong command of business communication (email & phone).
  • Strong team collaboration abilities with a proactive problem-solving mindset.
  • Able to identify issues, coordinate internally, communicate clearly, and ensure no loose ends in service.
  • Passionate about service-oriented work and delivering satisfaction to partners.
  • Bachelor's degree or above.
  • Proficient in Spreadsheets (including advanced functions).
  • Hands-on experience with order management systems and ERP systems.
  • Experience with SEPA-DD is preferred.
  • Based in Berlin; able to work on-site (with one weekly WFH day).

Job Type: Full-time

Pay: 3.000,00€ ,00€ per month

Work Location: Hybrid remote in 10178 Berlin

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