Field Support Specialist Essen

**Powering our sustainable future together**

Mobility has given us freedom. Opportunity. Growth. It has defined our world. But it has come at a price. To create a sustainable future, we must transition away from fossil fuels; and embracing electric mobility is key to making this happen. That's why, over a decade ago, EVBox was founded to empower the EV revolution.

Today, that revolution is unstoppable. We’ve now entered the new era of mobility: one where electric vehicle has shifted from a niche technology to an agent of change in society. A disruptive force, no longer for the few, but for the many. It's time to take it mainstream.

In this new era, we must lay the foundations of an electric mobility network that's fit for mass electric vehicle adoption. That's why we are leading the charge with a complete ecosystem of solutions for forward-thinking businesses and drivers. To build a world where electric mobility is the new normal.

To get there, we need people from all walks of life who share our passion for creating a sustainable future. Join us to empower the global shift to electric mobility with our all-in-one EV charging solutions.

**About the Team**:
The after-sales service team is responsible for supporting on-site issues raised by our Partners and installation Partners. This includes resolving complex issues, escalating the issues with proper documentation to our Level 3 teams.

**About the role**:
A Field Support Specialist is a professional who provides technical support and assistance to customers or clients in the field. This role typically involves working directly with customers on-site, resolving technical issues, and ensuring the smooth operation of products or services.

On-site support: Visit customer locations to install, configure, and troubleshoot hardware or software systems.

Technical assistance: Respond to customer inquiries and provide guidance on product usage, maintenance, and problem-solving.

Issue resolution: Diagnose and resolve technical problems or malfunctions related to hardware, software, or network infrastructure.

Testing and debugging: Conduct testing, troubleshooting, and debugging activities to identify and resolve technical issues promptly.

Documentation: Prepare technical documentation, including service reports, installation guides, and troubleshooting procedures.

Training: Conduct training sessions for customers or end-users to educate them on product features and best practices.

Collaboration: Work closely with internal teams, such as development, engineering, and product management, to provide feedback on customer experiences and contribute to product improvement.

Monitor deployed DC charging stations.

**About you**:
A Bachelor or an Engineer/Master’s degree with a technical background or equivalent work experience, preferably with a major in Electricity, Power Electronics or Electro-mechanical field

3+ years of experience supporting in technical support, with hardware development, preferably in the industry

Fluent in English (speaking another European language would be a plus)

Strong technical knowledge and proficiency in electrical systems, circuits, and components are essential. Familiarity with electrical codes, standards, and regulations is also important. Some specific skills that may be required include:

- Electrical troubleshooting and problem-solving skills.
- Proficiency in using electrical testing and measurement equipment
- Experience with electrical CAD software for designing and analyzing electrical systems.
- Knowledge of electrical safety protocols and practices.

**Skills required**

Perseverance/flexibility

Great rigour

Stress Management/Emotional Intelligence

Willingness to progress

Team spirit/cooperation

**Job Types**: Full-time, Permanent

Pay: From 40.000,00€ per year

Work Location: On the road