Premier Technical Support Specialist m/f/d
vor 1 Woche
Description and Requirements This a technical role within the Lenovo's Premier Technical Support team based in Essen, Germany. In this role you will be delivering best in class support to Lenovo's Premier Support customers in Germany. Over phone and email you will perform remote troubleshooting and isolation to accurately diagnose reported problems within the client product portfolio (notebooks, desktops & tablets) maintaining high first time fix rates and dispatching parts engineers to site as needed to perform repairs. Supported by a team of Technical Account Managers you will oversee cases end-to-end with exceptional case management, follow-up and customer communication.This role directly reports to our Technical Support Manager in Germany.Day-To-Day Tasks:Assists customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolationIdentifies the cause of hardware / software faults and provides a solutionResolve over phone or email or onsite via parts and engineer dispatchWorking with Technical Account Management team to monitor and tracks issues to ensure speedy resolution.Advises & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issuesProvides input on recurring customer problems and shares that information with other technical team members when relevantMonitors own 'open case' workload and drives to closurePosition Requirements:3+ years of experience in Client Technical Support rolesExperience within IT Services and Working with Field Service ProvidersWorking Knowledge on Windows Operating Systems and MS ProductsTechnical Knowledge on client (Notebook, Desktop, & Tablets)Business Fluent English and GermanWhat Lenovo can offer You:An open and stimulating environment within one of the most forward-thinking IT companies Opportunities for career development & growth Access to trainings for personal development An international team with a high focus on Gender Diversity Attractive compensation package and Performance based rewardsAt Lenovo we are proud to be an equal opportunity company. At Lenovo we are proud to be an equal opportunity company. This vacancy certainly applies for people with disabilities, too.CHECK OUT this
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Premier Technical Support Specialist m/f/d
vor 1 Woche
Essen, Nordrhein-Westfalen, Deutschland Lenovo Vollzeit 40.000 € - 60.000 € pro JahrWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC...
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Premier Technical Support Specialist
Vor 3 Tagen
Essen, Deutschland Lenovo VollzeitGeneral Information Req # 100016313 **Career area**: Services **Country/Region**: Germany **State**: North Rhine-Westphalia **City**: Essen **Date**: Monday, October 6, 2025 **Additional Locations**: - Germany Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology...
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Premier Technical Support Specialist
Vor 3 Tagen
Essen, Deutschland Lenovo VollzeitGeneral Information Req # WD00088043 **Career area**: Services **Country/Region**: Germany **State**: North Rhine-Westphalia **City**: Essen **Date**: Monday, November 3, 2025 **Working time**: Full-time **Additional Locations**: - Germany - Baden-Württemberg - Stuttgart - Germany - North Rhine-Westphalia - Essen Why Work at Lenovo We are Lenovo. We do...
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Technical Support Specialist
Vor 7 Tagen
Essen, Deutschland ventopay VollzeitDu bist motiviert und teamfähig, hast technisches Verständnis und suchst nach einer neuen Herausforderung? Dann bist du bei uns richtig! ventopay ist mit der mocca® Produktlinie der Innovations - und Technologieführer bei der Digitalisierung in der Gemeinschaftsverpflegung. Die Produktpalette umfasst neben einem umfassenden Kassen-, Bezahl - und...
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Infrastructure Support Specialist
Vor 3 Tagen
Essen, Deutschland Luxoft Vollzeit**Project** Description**: Our client is an EU subsidiary of a Global Financial Bank working in multiple markets and asset classes. **Responsibilities**: - You are responsible for the installation and operation of the Windows Server infrastructure (2019), SQL Server (2019), Windows clients (Win 7 /10) and Virtual Clients/Terminals - You are an expert in...
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Technical Account Manager m/f/d
vor 2 Wochen
Essen, Deutschland Lenovo VollzeitDescription and Requirements As a Lenovo Technical Account Manager (TAM), you will serve as a trusted customer advocate for our Premier Support customers. Combining technical knowledge with excellent communication and coordination skills, you will ensure a high-quality customer experience and smooth service delivery.You will leverage your understanding of PC...
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Technical Account Manager m/f/d
vor 2 Wochen
Essen, Nordrhein-Westfalen, Deutschland Lenovo Vollzeit 80.000 € - 120.000 € pro JahrWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC...
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Technical Support Specialist
vor 20 Stunden
Essen, Deutschland Atlas Copco VollzeitUnsere Lösungen sind ein wichtiger Bestandteil der meisten Branchen - Elektronik, medizinische Forschung, erneuerbare Energien, Lebensmittelproduktion, Infrastruktur und vieles mehr. Mit uns zu arbeiten bedeutet, mit den neuesten Technologien und bahnbrechenden, nachhaltigen Innovationen zu arbeiten. **Begleite uns auf unserer Reise in eine bessere...
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3rd - Level - Support (M/w/d)
vor 2 Wochen
Essen, Deutschland experts Vollzeit3rd - Level - Support (m/w/d) **Experten. Talente. Persönlichkeiten.**: For our client, an IT service provider, we are looking for a 3rd Level Supporter (M/F/d) in the mainframe environment. **Your tasks**: - Software lifecycle management: installation, upgrade, maintenance and replacement of Software - Exploring new product features which can benefit...
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Field Support Specialist Essen
vor 2 Wochen
Essen, Deutschland EVBox Vollzeit**Powering our sustainable future together** Mobility has given us freedom. Opportunity. Growth. It has defined our world. But it has come at a price. To create a sustainable future, we must transition away from fossil fuels; and embracing electric mobility is key to making this happen. That's why, over a decade ago, EVBox was founded to empower the EV...
