Premier Technical Support Specialist m/f/d
Vor 7 Tagen
Description and Requirements This a technical role within the Lenovo's Premier Technical Support team based in Essen, Germany. In this role you will be delivering best in class support to Lenovo's Premier Support customers in Germany. Over phone and email you will perform remote troubleshooting and isolation to accurately diagnose reported problems within the client product portfolio (notebooks, desktops & tablets) maintaining high first time fix rates and dispatching parts engineers to site as needed to perform repairs. Supported by a team of Technical Account Managers you will oversee cases end-to-end with exceptional case management, follow-up and customer communication.This role directly reports to our Technical Support Manager in Germany.Day-To-Day Tasks:Assists customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolationIdentifies the cause of hardware / software faults and provides a solutionResolve over phone or email or onsite via parts and engineer dispatchWorking with Technical Account Management team to monitor and tracks issues to ensure speedy resolution.Advises & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issuesProvides input on recurring customer problems and shares that information with other technical team members when relevantMonitors own 'open case' workload and drives to closurePosition Requirements:3+ years of experience in Client Technical Support rolesExperience within IT Services and Working with Field Service ProvidersWorking Knowledge on Windows Operating Systems and MS ProductsTechnical Knowledge on client (Notebook, Desktop, & Tablets)Business Fluent English and GermanWhat Lenovo can offer You:An open and stimulating environment within one of the most forward-thinking IT companies Opportunities for career development & growth Access to trainings for personal development An international team with a high focus on Gender Diversity Attractive compensation package and Performance based rewardsAt Lenovo we are proud to be an equal opportunity company. At Lenovo we are proud to be an equal opportunity company. This vacancy certainly applies for people with disabilities, too.CHECK OUT this
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Premier Technical Support Specialist m/f/d
Vor 6 Tagen
Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC...
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Premier Technical Support Specialist m/f/d
Vor 6 Tagen
Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC...
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Premier Technical Support Specialist
Vor 7 Tagen
Essen, Deutschland Lenovo Vollzeit**General Information**: - Req # - WD00076222 - Career area: - Services - Country/Region: - Germany - State: - North Rhine-Westphalia - City: - Essen - Date: - Wednesday, January 8, 2025 - Working time: - Full-time **Additional Locations**: - Germany - North Rhine-Westphalia - Essen - Germany - North Rhine-Westphalia - Essen **Why Work at...
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On-site Support Specialist
vor 2 Wochen
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Specialist Test Automation
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vor 1 Woche
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Cyber Security Specialist
vor 2 Wochen
Essen, Deutschland E.On VollzeitE.ON Digital Technology GmbH | Permanent | Part or Full time You have a passion for technology and want to make the world a greener place? Then become a changemaker (f/m/d) and join our team as a(n) Cyber Security Specialist (f/m/d) - CERT at E.ON Digital Technology (EDT). E.ON Digital Technology plays a key role in shaping the energy transition by...
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Technical Sales Support Food
Vor 4 Tagen
Essen, Niedersachsen, Deutschland MIAVIT Food GmbH VollzeitTechnical Sales Support Food (m/w/d)Zur Erweiterung unseres Teams suchen wir zum nächstmöglichen Zeitpunkt einen Technical Sales Support Food (m/w/d) in Voll- oder Teilzeit.Die MIAVIT Food ist eine 100%ige Tochter der MIAVIT, einem international agierenden Unternehmen mit Hauptsitz in Essen (Oldb.). Wir produzieren individuelle Nährstoffvormischungen für...
