Premier Technical Support Specialist

General Information
Req #
WD00088043
**Career area**:
Services
**Country/Region**:
Germany
**State**:
North Rhine-Westphalia
**City**:
Essen
**Date**:
Monday, November 3, 2025
**Working time**:
Full-time
**Additional Locations**:

- Germany - Baden-Württemberg - Stuttgart
- Germany - North Rhine-Westphalia - Essen

Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
Description and Requirements
This role directly reports to our Technical Support Manager in Germany.
**Day-To-Day Tasks**:
Assists customers and field engineers by diagnosing problems remotely through effective troubleshootin g and isolation
Identifies the cause of hardware / software faults and provides a solution
Working with Technical Account Management team to monitor and tracks issues to ensure speedy resolution.
Advises & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues
Provides input on recurring customer problems and shares that information with other technical team members when relevant
Monitors own 'open case' workload and drives to closure
**Position Requirements**:
3+ years of experience in Client Technical Support roles
Experience within IT Services and Working with Field Service Providers
Working Knowledge on Windows Operating Systems and MS Products
Technical Knowledge on client (Notebook, Desktop, & Tablets)
Business Fluent English and German
**What Lenovo can offer You**:
An open and stimulating environment within one of the most forward-thinking IT companies Opportunities for career development & growth Access to trainings for personal development An international team with a high focus on Gender Diversity Attractive compensation package and Performance based rewards At Lenovo we are proud to be an equal opportunity company.
At Lenovo we are proud to be an equal opportunity company. This vacancy certainly applies for people with disabilities, too.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
**Additional Locations**:

- Germany - Baden-Württemberg - Stuttgart
- Germany - North Rhine-Westphalia - Essen
- Germany
- Germany - Baden-Württemberg ,
- Germany - North Rhine-Westphalia
- Germany - Baden-Württemberg - Stuttgart ,
- Germany - North Rhine-Westphalia - Essen

AI PROCESSING NOTICE
We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.