Customer Success Intern

vor 2 Wochen

Berlin, Deutschland Konvo Vollzeit

Konvo is changing how brands interact with their customers, disrupting how two of the largest industries in commerce work (support + marketing).
We empower eCommerce brands to build AI Agents that fully automate service conversations, while generating new marketing opportunities in the process.
**Our unique position stands on two core beliefs**:
1. Customer Experience is being reimagined. The separation of support + marketing will disappear - leading to a new single category of tools, powered by AI.
2. Support data is normally lost - until now. Konvo scans all conversations for actionable insights (i.e. purchase intent) as well as relevant data to be used later in marketing (birthdays, preferences, etc) by the same AI agents.
We're pioneering a new way forward for businesses to reach and support their customers and would love to have you onboard
Tasks
As a Customer Success Intern you’ll start by mastering the fundamentals of customer success and internal documentation. Over time, you’ll take ownership of onboarding, client communication, and strategic support — with the goal of becoming a full-time Customer Success Manager.
**Some of your key goals will be**:

- Deliver a best-in-class CS experience for our clients. Autonomously handle customer requests through Intercom, resolve issues, and escalate where necessary.
- Become the Owner of our Help Center. Write and update user-facing guides and internal documentation to help customers self-serve and reduce inbound support.
- Assist in supporting clients throughout their Success Plan. Assist in onboarding new clients, activating them, and walking them through their setup.
- Drive the adoption of AI Tools to improve internal processes. Collaborate with the team and adopt AI tools to streamline workflows, identify bottlenecks, and improve internal systems.

**Requirements**:
Above all, we hire for drive, talent and determination.
However, our Talent Advisor told us to also include the boring list:

- You are finishing or recently graduated from your BSc or MSc studies.
- You are fluent in Spanish and English; other European languages are a plus. In this role you will be working with tons of Spanish and English speaking customers.
- You have outstanding and structured communication skills. To put it simple, you can explain complex topics in simple words.
- You are a great listener, as good as you are communicating or even better
- You are able to keep customers engaged and excited.
- You are very curious and want to develop your business accumen. You can connect the dots between our customer's challenges to find great solutions.

**Benefits**:

- A real growth opportunity: Intern-to-full-time Customer Success Manager track in a high growing startup.
- Work directly with founders and early team — not stuck in support silos.
- Urbansports subscription - we value sports and being healthy
- Team lunches at our beautiful office in Mitte
- Option to travel to Spain for events (we also have an office in BCN)
- Exciting (and challenging) work shaping the future of eCommerce

Do you only meet some of the requirements?
We wil prioritise motivation over academic qualifications for this role. We are big believers that talent is not always reflected in formal credentials.
\_
Konvo is an Equal Opportunity Employer. Decisions on hiring will not be influenced by race, color, religion, gender, nationality, disability status, neurodiversity, age, sexual orientation, gender identity, marital status, mental or physical disability.

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