Customer Success Intern
vor 15 Stunden
**About the role**:
As part of the Customer Success team, you will assist the team with their tasks, and you will be also involved in helping the management team to empower the organization.
- Calling customers for various reasons (follow-up, billing, welcoming them to NinjaOne)
- Preparing and sending administrative documents
- Learning how to use SalesForce and Dealhub as part of your daily tools
- Participating in the creation of our sales enablement framework (e.g. building our competitive intel tools, learning how to use the SPIN framework etc.)
- Creating presentations for internal and external use to improve communication and messaging
- Participating in customer meetings
- Working on streamlining our operations and enhancing coordination between departments (e.g. Billing, Product Marketing, Sales Ops, etc.) to achieve peak efficiency and elevate the overall customer experience
- Learning how to use SalesLoft
- Building and conducting questionnaires for our customer base
- Consistently work with the team managers to update our internal knowledge base and training material
- Other duties as needed
**Location-** Berlin, Germany
**About you**:
- Professionally proficient in English
- Eager to learn and discover
- Dynamic and adaptable
- Solution-orientated
- ** Great plus**:
- Professionally proficient in German or French
- Prior usage/knowledge of SalesForce
**About Us**
**What You’ll Love**
- Our flexible working hours with hybrid office options enable you to successfully balance your personal life and your job
- Grow personally and professionally with one of the fastest growing companies
- Enjoy your lunch covered by NinjaOne 3 times/week at the office
- Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
- Develop your skills through our renowned training platform
- Receive competitive compensation
- Collaborate with a curious, kind, international and intercultural workforce
- Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)
LI-SB1
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