Customer Success Intern

Job description

We are a fast-growing start-up on a journey to deliver measurable business outcomes to our clients through a bespoke digital solution that is based on 1:1 coaching.

As Europe’s leading solution for people development, we believe that personalized learning is an important right everyone should have access to, and as such, we combine the individual employee’s needs with the demand for worldwide scalability of global organizations.

We bet on unparalleled user engagement driven by 1:1 human interaction with a coach and a digital learning journey that makes personal growth transparent, measurable, and enjoyable.

As a Customer Success Intern (M/F/x), you will be able to get to know our product, the different teams and our customers very well, as many processes and tasks converge in this team. You will be responsible for supporting the team in their daily tasks. This includes collecting data, analyzing it and turning it into appealing presentations. You will also be able to take on your own projects and make a valuable contribution to our customer collaboration.

**Requirements**:
What you'll do here at Sharpist

Within 1 month, you will
- Know how successful customer success management works and how our internal processes run
- You will meet other teams and learn how they cooperate with the Customer Success team
- Start to support the team members in their daily tasks, by analysing data & preparing presentations
- Understand the core value Sharpist provides to business customers and learners

Within 1 quarter, you will
- Gain a deep understanding of our product and the needs of our customers
- Take over and lead your first own projects besides daily tasks
- help us to further develop our product and our service

After 6 months, you will
- Have gained a comprehensive insight into the work of a Customer Success Specialist at Sharpist
- you will know how successful customer collaboration works that gives real added value
- You will have experienced firsthand how exciting it is to work in an ambitious startup
- You will have had a lot of fun with your colleagues and will be able to look back on many valuable experiences

We believe, you'll be successful if you are this type of person
- You maintain a positive work environment with your friendly approach
- You can communicate well with your colleagues in a fast-paced environment
- Customer focused and patient approach to tasks
- Pro-active and well structured work ethic

These hard facts will get us excited to get to know you better
- You have excellent written and spoken German and English skills
- You are looking for a full time internship for 6 months
- You have a study background in the field of psychology, sociology, business studies or similar
- You have an experience with data analysis and can build stories based on data
- You have the ability to transform content into appealing presentations
- You have basic knowledge and experience in conducting & evaluating (company) surveys

What we offer
- A market-competitive salary
- Uncapped vacation policy: you decide how many paid vacation days you need and take
- Flexible working hours that best suit your way of working, including working remotely
- A modern office with your own L&D library, mate drink, beer, cereal, etc. in Berlin, Neukölln
- Free language lessons in English and German with Chatterbug
- Sustainable company discounts
- Visa and relocation support
- And, of course, free & unlimited sessions with your certified Sharpist coach and full access to our learning platform

**We are excited to get to know you**: )

If you are interested to learn more about the product and the Sharpist App, feel free to check out the linked documents, articles, and podcasts on our career site.

Please refrain from requesting demos on our website, so our sales team can focus on impacting our target organizations