Customer Success Intern

Vor 6 Tagen

Berlin, Deutschland NinjaOne, LLC Vollzeit

**About the role**:
As part of the Customer Success team, you will assist the team with their tasks, and you will be also involved in helping the management team to empower the organization.
- Calling customers for various reasons (follow-up, billing, welcoming them to NinjaOne)
- Preparing and sending administrative documents
- Being involved in several decisions concerning the future of the team and doing research for the management team and sharing your opinion
- Analysing the performance of the customer success team members and making suggestions for improvements
- Assisting in the recruitment process of new Ninjas
- Creating presentations for internal and external use to improve communication and messaging
- Participating in customer meetings
- Building and conducting questionnaires for our customer base
- Consistently work with the team managers to update our internal knowledge base and training material
- Assisting and helping to conduct training workshops

**Location-** Berlin, Germany

**About you**:

- Professionally proficient in English
- Eager to learn and discover
- Dynamic and adaptable
- Solution-orientated
- ** Great plus**:

- Professionally proficient in German or French
- Prior usage/knowledge of SalesForce

**About Us**

**What You’ll Love**
- Grow personally and professionally with one of the fastest-growing companies
- Develop your skills through our renowned training platform
- Receive competitive compensation
- Collaborate with a curious, kind, international, and intercultural workforce
- Enjoy your work environment with its location in the heart of Berlin, directly at the AlexanderPlatz. (close to all transit)

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