Customer Service Employee

What you can expect You are the contact person for our customers and look after them for a defined DKV clientele.You will be responsible for telephone and written correspondence with DKV customers on all customer matters in co-operation with the sales force.You are responsible for actively expanding sales of the entire DKV service and product range.You will advise customers on DKV service innovations and represent DKV as a reliable partner to its customers.You process new customer applications and are responsible for processing complaints, reminders and protests, credit and total blocks as well as ordering and blocking DKV legitimisation objects.You are responsible for sending DKV legitimisation objects, admission documents etc. to new customers.You will maintain the condition entries and monitor incoming payments and overdrafts. What makes you stand out You have a qualified commercial qualification and several years of experience in internal sales.You have very good knowledge of MS Office products and ideally also have experience with SAP R3.You are service-oriented and service-minded and have an open, positive communication style as well as the ability to work in a team, a good understanding of figures and commitment.Your business fluent German language skills are complemented by a good command of English. We are looking forward to your application and to applicants who enrich our diverse culture Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process. Why DKV Mobility? Here are five good reasons... At DKV Mobility, we are team players - because we are only successful together #teamofteamsYou should feel welcome with us from the very beginning We've been growing for about 90 years How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds. There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad We attach great importance to work-life balance.  We stand for the compatibility of family and career That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office. We support you in your development We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow We are committed to a net-zero future After reaching our Green Pledge climate target in 2023 by reducing carbon emissions in our own business operations by 50.4% compared to the base year 2019, we set ourselves ambitious net-zero climate targets. The targets have been validated by the Science Based Targets initiative. By 2050, DKV Mobility commits to reach net-zero greenhouse gas emissions across the value chain from a 2022 base year. You want to take climate action? Follow us on our road to net-zero. We are a certified employer Our employees trust us. As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work