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Business Process Management Development Manager
vor 2 Monaten
Join DPDgroup as a Business Process Management Development Manager
About the Role
We are seeking a highly skilled Business Process Management Development Manager to join our team at DPDgroup. As a key member of our Operations team, you will be responsible for developing, planning, and implementing a Business Process Management framework across Geopost Europe Cross-Border Operations.
Key Responsibilities
- Develop and implement a Business Process Management framework to improve operational efficiency and effectiveness
- Work closely with the Operations Process and Standards Managers to prioritize BPM development initiatives
- Collaborate with Stream leads to agree on priorities for the development of Operations Documents
- Support process mapping efforts to create high-quality and easy-to-understand process maps
- Coordinate input from Business Units and Central Streams for the development of Operational Processes, Policies, Standards, Procedures, etc.
- Develop, write, and ensure agreement of high-quality Operations Documents
- Maintain all agreed and finalized documents in the relevant Operations Document Management Systems, including the Intranet
Requirements
- Extensive knowledge and experience in Quality Management and Business Process design
- Comprehensive knowledge and thorough understanding of DMAIC and other process improvement methodologies and tools
- Strong organizational and program/project management skills
- Experience in Stakeholder management in relation to program/project management
- Experience in developing and writing high-quality Policy, Standards, and Procedures documents
- Excellent written and verbal communication skills in English
- Ability to effectively communicate within the organization
What We Offer
- Mandatory employee benefits, including bike and IT equipment leasing, corporate benefits, and a pension plan
- Development opportunities through our DPD Academy and the ability to create your own career path
- Security and stability in a global company
- Fair and punctual salary payments and predictable working hours
- An inclusive community with open and diverse teams that value respect, tolerance, and equal treatment
