Strategic Enterprise Client Manager
Vor 6 Tagen
At Epidemic Sound, we're revolutionizing the way creators soundtrack their content. As a Senior Customer Success Manager, you'll play a pivotal role in securing mutually beneficial relationships with our most strategic enterprise clients.
Key Responsibilities:
- Develop and maintain strong relationships with key clients, delivering exceptional customer experiences and defining measurable success plans.
- Identify and drive new business opportunities within client portfolios.
- Collaborate with internal teams to ensure seamless communication and feature adoption.
- Resolve customer issues and build trust through proactive problem-solving.
- Prepare regular reports and forecasts for internal and external stakeholders.
Requirements:
- 6+ years of experience in Enterprise-focused roles, managing complex client relationships.
- Strong track record of meeting and/or exceeding retention and growth targets.
- Fluency in German and English, both verbal and written.
- Adaptive and not afraid of change within a rapidly growing company.
About Us:
We believe in working together to solve complex problems in a collaborative and friendly culture. Our innovative workplaces are designed to enhance focus, collaboration, and celebration. We're an Equal Opportunity Employer, committed to diversity and inclusion.
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