Technical Support Specialist
Vor 5 Tagen
We are seeking a highly skilled Technical Support Specialist to join our team at algorismic GmbH. As a key member of our organization, you will play a crucial role in maintaining our reputation for technical excellence and responsive customer service.
Key Responsibilities- Multi-Channel Support: Provide timely and effective support to clients through various channels, ensuring their issues are resolved efficiently.
- Software Implementation Support: Collaborate with our team to implement our software solutions using tools such as Linux, Ansible, Bash, and Lua, contributing to effective solutions.
- Remote Support: Offer support for customer projects, including installation, configuration, and troubleshooting, ensuring high customer satisfaction.
- On-Site Software Installation: Conduct on-site installations of our software, both automatically using Ansible and manually via terminal, tailored to specific client requirements.
- Error Analysis and Correction: Independently analyze and correct software and infrastructure-specific errors under customer-specific requirements, enhancing system stability and user satisfaction.
- Quality Assurance: Implement and oversee tests for quality assurance and improvement of our software. Execute both manual and automated tests to maintain high standards.
- Test Scenario Integration: Develop, integrate, and execute test scenarios within the software architecture. Document errors and coordinate with everyone involved to facilitate rapid resolution.
- Monitoring and Testing: Monitor automated test scenarios and implement functional tests, ensuring the continuous performance and reliability of our software solutions.
- Education: Degree in Software Engineering/IT or similar fields of study; completed training as a qualified IT Specialist or comparable experiences.
- Technical Skills: Experience with test frameworks, test automation, and test management tools (Linux, Gitlab CI, Docker, Pytest, Selenium).
- Experience: Experience in the implementation and maintenance of test automation solutions.
- Soft Skills: Ability to work in a responsible and independent way, deal with new tasks, problems, and technologies, and collaborate with the team to master challenges.
- Language Skills: Good command of English; good German language skills are an advantage.
algorismic GmbH is a dynamic and innovative company committed to improving the world through sustainable business and the use of innovative technologies. We develop unique, modular software solutions for process visualization and optimization that can be seamlessly integrated into existing systems and collect current operating data using IIoT-Technology.
We value a heterogeneous team with individual personalities and complementing skills. Our team has many years of experience in software development, semiconductor manufacturing, subfab processes, and environmental technologies. We offer flat hierarchies and thus enable everyone to contribute to our aims. We value and foster open, constructive, and respectful communication and encourage everyone to help each other.
We are based in Dresden, a dynamic high-tech cluster in Germany. Our office is centrally located with good public transport connections. We enable flexible time management and remote work. We value regular on-site work in a team. We offer you a discounted Germany ticket and secure bicycle parking facilities. We offer you regular massages for relaxation.
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