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Technical Support Specialist

vor 2 Monaten


Dresden, Sachsen, Deutschland wu personal GmbH Vollzeit

wu personal GmbH is seeking dedicated IT Support Specialists to join our dynamic team. This role is essential in ensuring that our clients receive top-notch assistance with their IT-related inquiries.

Position Summary
  • Address and resolve IT support inquiries from users at both 1st and 2nd level
  • Provide guidance on Microsoft Windows and Office applications
  • Identify and rectify hardware and software malfunctions
  • Maintain accurate records of support activities in a ticketing system
  • Refer complex issues to Second Level Support as needed
Qualifications
  • Completed vocational training in an IT-related field
  • In-depth technical expertise in Microsoft Windows and Office
  • Prior experience in a Call Center or First Level Support setting
  • Effective communication skills in both German and English
  • Flexibility to work in shifts when necessary
What We Offer
  • Attractive salary package with performance bonuses
  • Additional holiday and Christmas bonuses
  • Opportunities for career growth and development
  • Long-term engagements with our clients