Technical Support Specialist

Vor 6 Tagen

Dresden, Sachsen, Deutschland Wandelbots GmbH Vollzeit
About the Role

We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Wandelbots GmbH. As a key member of our support team, you will play a crucial role in ensuring the success of our customers by providing top-notch technical support and guidance.

Key Responsibilities
  • Provide technical support to customers via various channels, including email, phone, and online platforms.
  • Diagnose and resolve technical issues related to our operating system, SDKs, and APIs.
  • Collaborate with cross-functional teams, including Customer Success, Product, Project, and Engineering teams, to gather knowledge and insights about our product.
  • Extract insights from customer interactions and provide input to our documentation and product improvement initiatives.
  • Facilitate knowledge-sharing sessions and developer workshops to educate developers on best practices, new features, and advanced techniques.
  • Engage with our developer community, providing help and guidance to ensure customer satisfaction and loyalty.
Requirements
  • Proven track record as a software developer with a strong drive to help other developers excel at their job.
  • Excellent communication skills, with the ability to interact with customers in an empathetic and efficient manner.
  • Strong technical skills, with experience in Python, Typescript, C++, container environments, and Gitlab.
  • Previous experience working in a technical support role, preferably in the robotics industry.
  • Fluency in English, both written and spoken, and basic knowledge of German.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer
  • A dynamic and innovative work environment with a team of passionate and talented individuals.
  • Opportunities for professional growth and development, including training and mentorship programs.
  • A competitive salary and benefits package, including health insurance and retirement plan.
  • Flexible working hours and remote work options, with the ability to work from home or our office in Dresden.
  • A comprehensive onboarding program, including a thorough introduction to our product and company culture.
About Us

Wandelbots GmbH is a leading provider of easy-to-use robotics solutions, empowering everyone to work with industrial robots and beyond. Our mission is to accelerate the development of robotic applications and make automation technologies accessible to all.

We are a team of innovators, thinkers, and doers, passionate about shaping the future of robotics and automation. We value autonomy, high fives, and creativity, and we're committed to making a positive impact on society.

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