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Technical Support Specialist

vor 2 Monaten


Dresden, Sachsen, Deutschland wu personal GmbH Vollzeit

Company Overview
wu personal GmbH is a prominent player in the IT services sector, dedicated to delivering exceptional support solutions.

Position Summary

We are currently seeking skilled individuals for the role of IT Support. This position involves providing assistance to users and resolving technical issues efficiently.

Key Responsibilities
  • Address and resolve IT support inquiries from users at both first and second levels.
  • Provide guidance on Microsoft Windows and Office applications.
  • Identify and rectify hardware and software malfunctions.
  • Maintain accurate records of support activities in a ticketing system.
  • Refer complex issues to Second Level Support when necessary.
Qualifications
  • Completed vocational training in an IT-related field.
  • In-depth technical expertise in Microsoft Windows and Office applications.
  • Experience in a Call Center or First Level Support role.
  • Proficient communication skills in both German and English.
  • Flexibility to work in shifts as required.
What We Offer
  • Attractive salary package with performance bonuses.
  • Additional holiday and Christmas bonuses.
  • Opportunities for career progression.
  • Long-term engagement with our esteemed client.