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Technical Product Support Specialist
vor 2 Monaten
Job Summary:
The Technical Product Support Specialist will be a key member of the Implant Global Product Support team at Applied Materials, a leader in semiconductor materials engineering solutions. This role will require collaboration with cross-functional teams to ensure seamless product introduction and first-in-fab tool installations. The successful candidate will travel to customer sites in Europe, interacting with equipment, process, and section managers to resolve technical issues.
Key Responsibilities:
- Participate in and support product introduction and first-in-fab tool installations in the field.
- Travel to customer sites on short notice for machine downtime, upgrades, and retrofits.
- Support technical escalations conference calls.
- Work off-shift hours and weekends as required.
- Develop advanced specialized expertise in analytical and scientific areas to perform complex work.
- Create presentations, tables, and charts using PowerPoint and Excel to communicate project and issue status to Applied Materials factory and customer personnel.
- Take on team leadership roles during onsite projects and escalations, facilitating conference calls, providing daily status reports, and guiding junior team members.
- Exercise judgment to identify and solve problems with little or no precedent.
- Exchange ideas and information effectively, using tact and diplomacy when dealing with others.
Requirements:
- High School Diploma or equivalent, with trade school a plus.
- More than 2 years of VIISta Implant experience preferred, with 4-7 years of semiconductor experience.
- Compensation will accommodate experience.
- Travel greater than 50%.
