Technical Support Specialist
vor 2 Monaten
We are seeking a highly skilled Technical Support Specialist to join our team at algorismic GmbH. As a key member of our organization, you will play a crucial role in maintaining our reputation for technical excellence and responsive customer service.
Key Responsibilities- Multi-Channel Support: Provide timely and effective support to clients through various channels, ensuring their issues are resolved efficiently.
- Software Implementation Support: Collaborate with our team to implement our software solutions using tools such as Linux, Ansible, Bash, and Lua, contributing to effective solutions.
- Remote Support: Offer support for customer projects, including installation, configuration, and troubleshooting, ensuring high customer satisfaction.
- On-Site Software Installation: Conduct on-site installations of our software, both automatically using Ansible and manually via terminal, tailored to specific client requirements.
- Error Analysis and Correction: Independently analyze and correct software and infrastructure-specific errors under customer-specific requirements, enhancing system stability and user satisfaction.
- Quality Assurance: Implement and oversee tests for quality assurance and improvement of our software. Execute both manual and automated tests to maintain high standards.
- Test Scenario Integration: Develop, integrate, and execute test scenarios within the software architecture. Document errors and coordinate with everyone involved to facilitate rapid resolution.
- Monitoring and Testing: Monitor automated test scenarios and implement functional tests, ensuring the continuous performance and reliability of our software solutions.
- Degree in Software Engineering/IT or similar fields of study; completed training as a qualified IT Specialist or comparable experiences
- Experience with test frameworks, test automation, and test management tools (Linux, Gitlab CI, Docker, Pytest, Selenium)
- Experience in the implementation and maintenance of test automation solutions
- Ability to work in a responsible and independent way and to deal with new tasks, problems, and technologies
- Analytical thinker that collaborates with the team to master challenges
- Good command of English
- Good German language skills are an advantage
algorismic GmbH is committed to improving the world through sustainable business and the use of innovative technologies. We develop unique, modular software solutions for process visualization and optimization that can be seamlessly integrated into existing systems and collect current operating data using IIoT-Technology. Our agile and goal-oriented approaches deliver measurable results quickly, increase energy and resource efficiency, and optimize Abatement operations, empowering our customers to be more sustainable and successful.
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