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Client Success Manager
vor 2 Monaten
We are seeking a highly motivated and client-focused Client Success Manager to join our team at Statista GmbH. As a key member of our Client Success team, you will be responsible for managing relationships with key clients in the academia and public sector across Germany, Switzerland, Austria, and France.
Key Responsibilities- Client Relationship Management: Serve as the main point of contact for academic institutions and public sector clients, ensuring their ongoing success, support, and satisfaction with our products.
- Onboarding & Training: Lead clients through the onboarding process, conducting training sessions and workshops to ensure seamless adoption of our solutions.
- Client Retention & Growth: Proactively monitor client usage and feedback to identify opportunities for upselling, cross-selling, and service improvement, ensuring long-term retention and satisfaction.
- Collaboration & Problem-Solving: Work closely with internal teams to address client concerns and deliver solutions that meet their evolving needs.
- Business Reviews: Conduct regular check-ins and strategic reviews with clients to ensure alignment with their goals, while providing insights and recommendations for further success.
- Market Expertise: Stay informed about industry trends and challenges in both academia and the public sector, leveraging this knowledge to provide strategic advice to clients.
- Reporting & Metrics: Track key performance indicators to monitor client success and identify areas for improvement.
- Bachelor's degree in economics, social sciences, or humanities; advanced degree is a plus.
- 1-3 years of experience in a client success, account management, or similar role, preferably within the academic or public sector.
- Proven ability to manage multiple client accounts and maintain a high level of organization.
- Hands-on mentality, tech-savviness, and independent, proactive work style.
- Excellent communication skills in both English and German; French language proficiency is highly preferred.
- Experience with CRM systems and a strong sense of tracking client performance and engagement.
- Solid MS Office skills.
- High level of autonomy.
- Opportunity to grow quickly into a mentor and/or leadership role.
- Statista University - extensive training offer and individual coaching.
- Dynamic, international team.
- Office located directly within the city center.
- Deutschland-Ticket Support.
- Visa Support.
- Sabbatical.
- Flextime.
- Hybrid Work.
- Access to continuous learning and development opportunities.
- An inclusive work environment that values and celebrates diversity.
- Regular team events and activities to promote team cohesion.
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