Process Developer Customer Service

vor 3 Wochen

Leipzig, Sachsen, Deutschland Unite Vollzeit
About the Role

We are seeking a skilled Process Developer to join our team at Unite. As a key member of our organization, you will play a crucial role in designing and improving business processes to meet customer requirements.

Key Responsibilities
  • Process Design: Develop new business processes that align with customer needs and drive business growth.
  • Process Improvement: Identify inefficiencies and implement measures to enhance efficiency, quality, and productivity.
  • Project Management: Engage in project teams or lead projects independently to drive process improvements.
  • Cross-Functional Collaboration: Manage interfaces between Sales, Product Management, and departmental teams to drive business outcomes.
  • Change Management: Support change processes to ensure successful implementation in collaboration with Knowledge and Location Management departments.
Requirements
  • Education: Degree in business studies or equivalent experience.
  • Communication: Excellent communication skills and a collaborative work approach.
  • Industry Expertise: Experience in Customer Service, preferably in B2B and E-commerce.
  • Skills: Analytical and conceptual skills with a structured and flexible work approach.
  • Languages: Proficient in English.
What We Offer
  • Flexible Work Environment: Work in our modern offices, hybrid, or remote.
  • Personal Development: Opportunity for growth and access to our Academy offerings.
  • Workation Opportunities: Work abroad for up to two months.
  • Sustainability Focus: Comprehensive health benefits, mobility options, and more.
  • Collaborative Culture: Supportive colleagues and experienced management.
  • Work-Life Balance: Flexible hours and ample vacation time.
About Unite

Unite connects businesses for sustainable growth through its E-Procurement platform. We facilitate procurement for companies and the public sector, fostering fair competition and trustworthy partnerships. Our mission is to transform digital commerce while contributing to the regional economy and creating shared value.

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