Process Manager Customer Service

vor 2 Wochen


Leipzig, Sachsen, Deutschland Unite Vollzeit
Job Summary

We are seeking a highly skilled Process Manager to join our team at Unite. As a Process Manager, you will be responsible for designing, implementing, and improving business processes to increase efficiency, quality, and productivity.

Key Responsibilities
  • Strategic Thinking: Identify areas for process improvement and develop strategies to optimize business processes.
  • Process Design: Create and implement process maps, workflows, and documentation to ensure seamless execution.
  • Risk Management: Identify potential risks and develop mitigation strategies to minimize their impact.
  • Compliance: Ensure that business processes are compliant with relevant laws, regulations, and industry standards.
Requirements
  • Education: Bachelor's degree in Business Administration or related field.
  • Experience: Proven experience in process management, with a focus on customer service and support.
  • Skills: Strong analytical and problem-solving skills, with the ability to communicate effectively with stakeholders.
  • Language: Fluency in English, both written and spoken.
About Unite

Unite is a leading provider of e-procurement solutions, connecting buyers and suppliers in a fair and transparent marketplace. Our platform enables businesses to streamline their procurement processes, reducing costs and increasing efficiency.

What We Offer
  • Flexible Work Arrangements: Work from our modern offices, hybrid, or remotely.
  • Professional Development: Access to our Academy, offering training and development opportunities.
  • Workation: Take up to two months off to travel or work abroad.
  • Wellness and Benefits: Comprehensive health and wellness programs, including social benefits and mobility options.


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