Prozessentwickler Customer Service
vor 3 Wochen
As a Prozessentwickler Customer Service at Unite, you will be responsible for designing and implementing new business processes that meet the needs of our customers.
Key Responsibilities- Process Development: You will develop new business processes that are aligned with our customers' requirements.
- Process Improvement: You will identify inefficiencies in existing processes and implement measures to improve efficiency, quality, and productivity.
- Project Management: You will lead projects independently or as part of a team, ensuring timely and successful completion.
- Stakeholder Management: You will manage interfaces between Sales, Product Management, and other departments, analyzing data, providing recommendations, and developing targeted concepts.
- Change Management: You will work closely with the Knowledge and Location Management departments to ensure successful implementation of changes.
- Education: You hold a degree in a business-related field or have completed a vocational training with several years of work experience.
- Communication: You have excellent communication skills and enjoy cross-functional collaboration.
- Knowledge: You bring expertise and experience in Customer Service, preferably in B2B and E-commerce, with a focus on understanding customer needs and integrating them into processes.
- Motivation: You are motivated by your analytical and conceptual skills, as well as your structured, result-oriented, and flexible work approach.
- Languages: You have very good English skills in both writing and speaking.
- Flexible Work Environment: You can work in one of our modern Unite offices, hybrid, or remotely.
- Long-term Thinking: You will have a lot of room for design and the opportunity to use the diverse offers of our Academy to further develop yourself.
- Workation: You can work abroad for up to two months and extend your time abroad or take a break with friends and family.
- Sustainability: We support you in health and pension matters with comprehensive social benefits and a variety of mobility offers, such as a job bike or job ticket for public transportation.
- Collaboration on Eye Level: You will benefit from a fair company culture, helpful colleagues, and experienced management.
- Work-Life Balance: Flexible working hours and 30+ days of vacation allow you to balance work and private life.
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