Customer Success Specialist
vor 2 Wochen
We are seeking a highly motivated and experienced Customer Success Specialist to join our team at nnamu GmbH. As a key member of our customer-facing team, you will be responsible for ensuring the successful onboarding and adoption of our product by our clients.
Key Responsibilities- Customer Onboarding and Adoption: Assist in the seamless onboarding and adoption of our product, ensuring that our clients derive maximum value from our solution.
- Customer Relationship Management: Build and maintain strong relationships with our clients, providing exceptional support and guidance to ensure their continued success.
- Training and Development: Support the development and implementation of our customer-facing products, including the creation of training materials and user guides.
- Ad-hoc Support: Provide timely and effective support to our clients, addressing any queries or concerns they may have.
- Documentation and Knowledge Management: Create and maintain comprehensive documentation, including knowledge base articles, FAQs, and guides, to assist our clients in utilizing our product effectively.
- Team Collaboration: Work closely with our customer success team, sales, marketing, and product teams to ensure a unified approach to achieving value for our clients.
- Experience: 1-2 years of experience in customer success, customer support, or a related role, preferably in the B2B SaaS or technology sector.
- Growth Enthusiasm: A strong desire to learn about procurement practices, the application of game theory, and the latest advancements in AI.
- Communication Skills: Excellent oral and written communication skills, with proficiency in English. German language skills are a plus.
- Solution Orientation and Customer Centricity: Ability to proactively provide the best solution for our clients, with a bias to action and a positive attitude.
- Grit and Adaptability: Persistence and adaptability, with the ability to maintain an overview of updates to our system.
- Enterprise-level Attention to Detail: Ability to learn and master a regular service quality level required for a customer base with trained professionals from multinational corporations.
- Team Player: Ability to work effectively within an international team and contribute to team goals.
- Educational Foundation: A degree in Business, Economics, or a related field.
- Hybrid Working Model: Ability and willingness to come to our Berlin or Munich office regularly (3 times per week).
We offer a comprehensive benefits package, including 30 days of paid vacation, modern flexible working rules, and the opportunity to participate in the company's performance. We also provide opportunities for professional development, including training and certification programs, to help our employees grow and advance in their careers.
About UsAt nnamu GmbH, we are at the forefront of redefining the landscape of strategic advice and negotiations for businesses worldwide. Our mission is rooted in the belief that the complex world of negotiations can be navigated more efficiently and effectively. By integrating the advanced methodologies of AI and game theory, we introduce a groundbreaking approach to strategic decision-making. Our proprietary AI agents offer unparalleled insights and strategies, empowering businesses to unlock potential savings and value on a scale previously unimagined—targeting over 600 billion Euros annually.
The Challenge We AddressDespite the proven potential of game theory to enhance negotiation outcomes significantly—potentially unlocking an incremental USD 1 Trillion of value—its application in business negotiations remains largely untapped and unscalable. This gap presents a vast opportunity but also a challenge that many companies have yet to overcome. We stand at the cusp of this challenge, ready to harness the untapped potential of game theory in negotiations and make it accessible and scalable for businesses everywhere.
Our Unique SolutionWe are setting a new standard in the domain of strategic advice and negotiations. Our unique value proposition lies in the sophisticated amalgamation of game theory and cutting-edge artificial intelligence. By applying machine learning techniques to our proprietary database—encompassing two decades of unparalleled data—we unveil incremental value in strategic decision-making and negotiations for our clients. Our product, a proprietary Artificial Intelligence platform, provides bespoke strategy advice and negotiation insights as a Software as a Service (SaaS), initially targeting procurement domains within companies.
-
Customer Success Specialist
vor 2 Wochen
Munich, Bayern, Deutschland rapitag GmbH VollzeitAbout the RoleWe are seeking a highly motivated and experienced Customer Success Specialist to join our team at rapitag GmbH. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success with our retail technology solutions.Key ResponsibilitiesStrategic...
-
Customer Success Specialist
vor 2 Wochen
Munich, Bayern, Deutschland rapitag GmbH VollzeitAbout the RoleWe are seeking a highly motivated and experienced Customer Success Specialist to join our team at rapitag GmbH. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success with our retail technology solutions.Key ResponsibilitiesStrategic...
-
Customer Success Specialist
vor 2 Wochen
Munich, Bayern, Deutschland nnamu GmbH VollzeitAbout the RoleWe are seeking a highly motivated and experienced Customer Success Specialist to join our team at nnamu GmbH. As a key member of our customer success team, you will play a critical role in ensuring our clients derive maximum value from our product.Key ResponsibilitiesCustomer Onboarding: Assist in seamless customer onboarding and adoption,...
-
Customer Success Specialist
vor 2 Wochen
Munich, Bayern, Deutschland nnamu GmbH VollzeitAbout the RoleWe are seeking a highly motivated and experienced Customer Success Specialist to join our team at nnamu GmbH. As a key member of our customer success team, you will play a critical role in ensuring our clients derive maximum value from our product.Key ResponsibilitiesCustomer Onboarding: Assist in seamless customer onboarding and adoption,...
-
Customer Success Specialist
vor 5 Stunden
Munich, Bayern, Deutschland Swiss Re VollzeitAbout the RoleWe are seeking a highly skilled Customer Delivery and Success Specialist to join our team at Swiss Re Corporate Solutions. As a key member of our global team, you will be responsible for onboarding new clients and driving customer happiness and utilization throughout the entire life cycle of their usage of our 'Risk Data and Services' (RDS)...
-
Customer Success Specialist
vor 5 Stunden
Munich, Bayern, Deutschland Swiss Re VollzeitAbout the RoleWe are seeking a highly skilled Customer Delivery and Success Specialist to join our team at Swiss Re Corporate Solutions. As a key member of our global team, you will be responsible for onboarding new clients and driving customer happiness and utilization throughout the entire life cycle of their usage of our 'Risk Data and Services' (RDS)...
-
Customer Success Specialist
vor 1 Woche
Munich, Bayern, Deutschland rapitag GmbH VollzeitAbout the RoleWe are seeking a highly motivated and experienced Customer Success Specialist to join our team at rapitag GmbH. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success with our retail technology solutions.Key ResponsibilitiesStrategic...
-
Customer Success Specialist
vor 1 Woche
Munich, Bayern, Deutschland rapitag GmbH VollzeitAbout the RoleWe are seeking a highly motivated and experienced Customer Success Specialist to join our team at rapitag GmbH. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success with our retail technology solutions.Key ResponsibilitiesStrategic...
-
Customer Success Specialist
vor 2 Wochen
Munich, Bayern, Deutschland SOFICO VollzeitAbout the RoleWe are seeking a highly skilled and organized Customer Success Specialist to join our team at Sofico. As a key member of our multidisciplinary unit, you will be responsible for delivering solutions to our customers and ensuring their success with our ERP software, Miles.Key ResponsibilitiesAct as the primary contact point for customers...
-
Customer Success Specialist
vor 2 Wochen
Munich, Bayern, Deutschland SOFICO VollzeitAbout the RoleWe are seeking a highly skilled and organized Customer Success Specialist to join our team at Sofico. As a key member of our multidisciplinary unit, you will be responsible for delivering solutions to our customers and ensuring their success with our ERP software, Miles.Key ResponsibilitiesAct as the primary contact point for customers...
-
Customer Success Specialist
vor 1 Woche
Munich, Bayern, Deutschland Swiss Re VollzeitAbout the RoleAs a Customer Success Specialist for our SaaS platform, you will be responsible for onboarding and managing new customers to ensure their satisfaction throughout the entire lifecycle and usage period of our platform, 'Risk Data and Services' (RDS). Your focus will be on customers from the DACH region, with occasional on-site visits possible.You...
-
Customer Success Specialist
vor 1 Woche
Munich, Bayern, Deutschland Swiss Re VollzeitAbout the RoleAs a Customer Success Specialist for our SaaS platform, you will be responsible for onboarding and managing new customers to ensure their satisfaction throughout the entire lifecycle and usage period of our platform, 'Risk Data and Services' (RDS). Your focus will be on customers from the DACH region, with occasional on-site visits possible.You...
-
Customer Success Specialist
vor 2 Wochen
Munich, Bayern, Deutschland Scalable Capital VollzeitCustomer Success Specialist - Broker Tax & Trading (m/w/d) Full-time Job Experience Level: Early Career Department: Client Success Company Overview Scalable Capital is a leading digital investment platform in Europe. With the Scalable Broker, our clients can independently trade stocks, ETFs, funds, and more, while also benefiting from attractive...
-
Customer Success Specialist
vor 1 Monat
Munich, Bayern, Deutschland Scalable Capital VollzeitCustomer Success Specialist - Broker Tax & Trading (m/w/d) Full-time Job Experience Level: Early Career Department: Client Success Company Overview Scalable Capital is a leading digital investment platform in Europe. With the Scalable Broker, our clients can independently trade stocks, ETFs, funds, and more, while also benefiting from attractive...
-
Customer Success Specialist
vor 1 Monat
Munich, Bayern, Deutschland Scalable Capital VollzeitCustomer Success Specialist - Broker Tax & Trading (m/w/d) Full-time Job Experience Level: Early Career Department: Client Success Company Overview Scalable Capital is a leading digital investment platform in Europe. With the Scalable Broker, our clients can independently trade stocks, ETFs, funds, and more, while also benefiting from attractive...
-
Customer Success Specialist
vor 2 Wochen
Munich, Bayern, Deutschland Scalable Capital VollzeitCustomer Success Specialist - Broker Tax & Trading (m/w/d) Full-time Job Experience Level: Early Career Department: Client Success Company Overview Scalable Capital is a leading digital investment platform in Europe. With the Scalable Broker, our clients can independently trade stocks, ETFs, funds, and more, while also benefiting from attractive...
-
Customer Success Specialist
Vor 7 Tagen
Munich, Bayern, Deutschland MotorK VollzeitAbout MotorKMotorK is a leading sales and marketing technology company in Europe, specializing in the automotive sector. Our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services, offering the best digital customer experience.We are on a fast and ambitious trajectory, serving 90% of the automotive...
-
Customer Success Specialist
Vor 7 Tagen
Munich, Bayern, Deutschland MotorK VollzeitAbout MotorKMotorK is a leading sales and marketing technology company in Europe, specializing in the automotive sector. Our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services, offering the best digital customer experience.We are on a fast and ambitious trajectory, serving 90% of the automotive...
-
Performance Customer Success Specialist
vor 7 Stunden
Munich, Bayern, Deutschland Seedtag VollzeitAbout SeedtagSeedtag is the leading Contextual Advertising Platform, leveraging proprietary, machine learning-based technology to provide a human-like understanding of web content, ensuring the highest level of brand safety and unmatched cookieless targeting capabilities.Job DescriptionWe are seeking a highly skilled Performance Customer Success Specialist...
-
Performance Customer Success Specialist
vor 7 Stunden
Munich, Bayern, Deutschland Seedtag VollzeitAbout SeedtagSeedtag is the leading Contextual Advertising Platform, leveraging proprietary, machine learning-based technology to provide a human-like understanding of web content, ensuring the highest level of brand safety and unmatched cookieless targeting capabilities.Job DescriptionWe are seeking a highly skilled Performance Customer Success Specialist...
