Customer Success Specialist
vor 2 Monaten
About MotorK
MotorK is a leading sales and marketing technology company in Europe, specializing in the automotive sector. Our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services, offering the best digital customer experience.
We are on a fast and ambitious trajectory, serving 90% of the automotive manufacturers. To continue our growth, we are hiring new talents who want to spark the future of the automotive world.
About the Role
The Customer Success Specialist role will cover a wide range of customer support and sales tasks, working closely with the client and our wider Sales team. The Customer Success Specialist will also be responsible for training and onboarding customers on our products, while spotting potential upselling opportunities.
Key Responsibilities
- Be the first and main point of reference for dealers and guide them once the contract has been signed.
- Support our customers in defining their digital strategy.
- Engage with clients at all levels and be the lead for all client engagements.
- Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities.
- Evaluate dealer performance, including failures on website, pictures in stock, usage of new features, website performance, etc.
- Propose lead-generating campaigns based on best-in-practice and over-performing customers.
- Develop testimonial strategies together with Sales.
- Conduct training sessions to educate customers on product features, functionalities, and updates.
- Share insights into industry best practices, enhancing customers' knowledge for effective use of our solutions.
- Liaise with Content Editors to adjust training content when needed, improve processes.
Requirements
Our ideal Customer Success Specialist will have a background within an Automotive Dealership environment and a strong customer-oriented approach. As well as:
- Ability to work in a busy, fast-paced environment.
- Outstanding customer service and relationship management skills.
- Great communication skills.
- Native level of German and English.
Work Pattern and Location
- Full-time Permanent, 40 hours per week.
- Monday to Friday.
- Hybrid working pattern with potential travel across Germany.
Benefits
- Three days of onboarding in our Milan office.
- Individual training paths.
- Opportunity to develop and move within the company.
- National and international mobility options.
- Yearly team activities.
What to Expect from the Recruitment Process
- HR Interview (English).
- Hiring Manager interview (German).
- C-level interview (English/German).
- CEO interview (English).
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