Technical Customer Success Expert

Vor 6 Tagen

Frankfurt am Main, Hessen, Deutschland Interxion Vollzeit

About the Role

We are seeking a highly skilled Technical Customer Success Specialist to join our team. As a Technical Customer Success Specialist, you will play a critical role in providing technical consulting to our Customer Success team and ensuring a seamless experience for our customers.

Your Key Responsibilities

  • Provide technical expertise to the Customer Success team to ensure efficient processing of customer requests.
  • Support the Incident Coordinator function and ensure timely responses to incidents.
  • Act as the main source of support for the Incident Manager and ensure efficient communication with customers.

Your Profile

  • Bachelor's degree in electrical engineering or a related field.
  • Minimum 5 years of experience in Service Support in the Data Center industry with deep technical systems knowledge.
  • Fluent in business and technical English and German.
  • Expert in technical data center operations, including maintenance, repairs, processes, and systems.
  • Skilled in data center industry knowledge and proven teamwork skills.
  • Excellent communication and interpersonal skills.

About Us

Digital Realty is the leading provider of carrier and cloud neutral data center services. Our global data center platform, PlatformDIGITAL, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDxTM) solution methodology for powering innovation and efficiently managing Data Gravity challenges.

What We Offer

We offer a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things, and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

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