Automotive Support Specialist

vor 15 Stunden


Essen, Nordrhein-Westfalen, Deutschland MSX INTERNATIONAL Vollzeit

Discover a challenging role as an Automotive Support Specialist at MSX INTERNATIONAL, where you will play a vital part in resolving technical issues for our retail partners.

We are seeking an experienced and skilled Technical Service Engineer to join our team. In this position, you will be responsible for providing expert technical support to retailers and NSCs, helping them resolve complex technical concerns efficiently.

The ideal candidate will have a strong background in vehicle diagnostics, excellent knowledge of automotive electronics, and excellent communication skills. As a Technical Service Engineer, you will work closely with the Engineering and Product Investigation teams to identify and resolve product concerns, ultimately improving customer satisfaction and reducing warranty costs.

Your primary duties will include:

  • Providing technical assistance to retailers and NSCs via electronic systems, telephone, or WebEx sessions.
  • Creating detailed records of diagnostic advice and contact information on client systems.
  • Collaborating with the Engineering team to develop effective solutions for hard-to-fix vehicles.
  • Contributing to the development of training programs to enhance the technical expertise of dealers and NSCs.

We offer a competitive salary range of €48,000 - €56,000 per annum, depending on qualifications and experience, as well as a comprehensive benefits package, including 28 days annual leave, flexible working hours, and a hybrid working model.

In this role, you will enjoy the opportunity to grow professionally within our organization, working with a diverse and welcoming team in a dynamic and fast-paced environment.

About MSX INTERNATIONAL:

We are a global leader in providing mobility solutions, partnering with major automobile manufacturers worldwide. Our company is committed to empowering individuals and organizations to thrive in the ever-changing world of mobility.



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