Technical Support Specialist

vor 4 Wochen


Essen, Nordrhein-Westfalen, Deutschland MSX International Vollzeit

Job Summary

We are seeking a skilled Technical Support Engineer to join our team at MSX International. As a Technical Support Engineer, you will play a crucial role in assisting retailers with the timely resolution of technical concerns.

Key Responsibilities

  • Support retailers and NSCs to resolve technical concerns.
  • Increase First Time Fix Rates and Customer Satisfaction with the objective of reducing Warranty Cost and Repeat Repairs.
  • Carry out Support to dealer network on Hard to fix vehicles to improve concern fix rates.
  • Work in close relationship with Engineering and Product Investigation teams to identify vehicle product concerns in quantifiable, and factual data.
  • Answering technical queries primarily by electronic system but where appropriate also by telephone or WebEx session.
  • Create electronic records to document contact details and diagnostic advice on client system.

Requirements

  • Experience in vehicle diagnostics.
  • Good knowledge of automotive electronics, electric and/or hybrid vehicles.
  • Completed training as a motor vehicle technician or foreman.
  • Professional experience as a service consultant/service manager or workshop foreman.
  • Excellent English skills.
  • Good knowledge of French/Dutch/German is advantageous.

About MSX International

MSX International is a leading provider of mobility solutions, with over 5,000 employees based in more than 80 countries across the globe. We partner with almost every car manufacturer on the market, providing industry-leading expertise that spans Consumer Engagement, Parts, Accessories & Service Performance, Actionable Insights, Diagnostics & Repair Enhancement, Warranty and Repair Efficiency, Technical Information, Learning Solutions, and Sales Performance.

What We Offer

  • Potential to progress within the company.
  • Annual gross salary of EUR (depending on qualifications and experiences).
  • 28 days annual leave per year (+ 3 days on top: Christmas, New Year's Eve, Rosenmontag).
  • Hybrid working model (20-40% on-site & 60-80% remote).
  • Flexible working environment with core hours.
  • Diverse and welcoming team.
  • The possibility of working for a renowned automobile manufacturer.

Working Pattern and Location

  • 40 hours / week.
  • Indefinite contract.
  • Monday - Friday.
  • Essen.


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