Technical Support Specialist
vor 4 Wochen
Job Summary
We are seeking a skilled Technical Support Engineer to join our team at MSX International. As a Technical Support Engineer, you will play a crucial role in assisting retailers with the timely resolution of technical concerns.
Key Responsibilities
- Support retailers and NSCs to resolve technical concerns.
- Increase First Time Fix Rates and Customer Satisfaction with the objective of reducing Warranty Cost and Repeat Repairs.
- Carry out Support to dealer network on Hard to fix vehicles to improve concern fix rates.
- Work in close relationship with Engineering and Product Investigation teams to identify vehicle product concerns in quantifiable, and factual data.
- Answering technical queries primarily by electronic system but where appropriate also by telephone or WebEx session.
- Create electronic records to document contact details and diagnostic advice on client system.
Requirements
- Experience in vehicle diagnostics.
- Good knowledge of automotive electronics, electric and/or hybrid vehicles.
- Completed training as a motor vehicle technician or foreman.
- Professional experience as a service consultant/service manager or workshop foreman.
- Excellent English skills.
- Good knowledge of French/Dutch/German is advantageous.
About MSX International
MSX International is a leading provider of mobility solutions, with over 5,000 employees based in more than 80 countries across the globe. We partner with almost every car manufacturer on the market, providing industry-leading expertise that spans Consumer Engagement, Parts, Accessories & Service Performance, Actionable Insights, Diagnostics & Repair Enhancement, Warranty and Repair Efficiency, Technical Information, Learning Solutions, and Sales Performance.
What We Offer
- Potential to progress within the company.
- Annual gross salary of EUR (depending on qualifications and experiences).
- 28 days annual leave per year (+ 3 days on top: Christmas, New Year's Eve, Rosenmontag).
- Hybrid working model (20-40% on-site & 60-80% remote).
- Flexible working environment with core hours.
- Diverse and welcoming team.
- The possibility of working for a renowned automobile manufacturer.
Working Pattern and Location
- 40 hours / week.
- Indefinite contract.
- Monday - Friday.
- Essen.
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