Technical Customer Support Specialist
vor 1 Monat
Zoho Corporation Europe is seeking a highly motivated Technical Customer Support Specialist to join our team and provide exceptional support to our customers in the European market.
This is an exciting opportunity for a self-starter with a passion for customer support to gain valuable experience and grow within the organization. As a Technical Customer Support Specialist, you will be responsible for learning and mastering Zoho's suite of SaaS products, assisting European customers via phone, chat, and email, and collaborating with cross-functional teams to ensure prompt resolution of customer concerns.
We offer a competitive salary package aligned with candidate qualifications, experience, and the market value of the role (€50,000 - €60,000 per annum). Additionally, we provide a supportive and inclusive team environment, a MacBook, mobile, and paid SIM, company-provided lunch, a permanent contract after successful completion of the probationary period, a vibrant international environment, reimbursement of approved business expenses, and opportunities to work with a global team and contribute to the growth of a leading technology company.
The ideal candidate will possess full professional proficiency in English and German language, a basic understanding of software programs, prior experience with SaaS products, excellent problem-solving and analytical skills, and the ability to learn quickly and adapt to evolving product features. Bonus skills include proficiency in one or more European languages such as French, Spanish, or Dutch, previous customer support experience, and basic programming knowledge.
About Us
Zoho Corporation Europe is a leading provider of cloud-based software and services, empowering businesses worldwide with innovative solutions. We are committed to experimentation, iteration, and following your instincts. Our organization believes in creating a world where innovation, efficiency, and customer-centric solutions converge to transform businesses across the continent.
Key Responsibilities
- Learns and masters Zoho's suite of SaaS products to become a product expert.
- Assists European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.
- Collaborates with cross-functional teams to ensure prompt resolution of customer concerns.
- Maintains accurate and detailed records of customer interactions and resolutions.
- Contributes to the creation and improvement of support documentation.
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