IT Support Specialist

vor 3 Wochen

Essen, Nordrhein-Westfalen, Deutschland Recruitment Room Vollzeit
Job Requirements

As a skilled IT Support Specialist, you will be responsible for providing technical assistance to our practices. We are looking for an individual who has initial experience in IT support, can identify faults flexibly and quickly, and install individual IT solutions.

A high level of customer and service orientation is essential for this role, as you will be the first point of contact for our practices and respond to submitted tickets as quickly as possible.

Good knowledge of common operating systems, software applications, and network technologies is also required, as well as a high affinity for networks and technology.

We are looking for an individual who is willing to learn and has good comprehension skills, and who is characterized by a high level of reliability and communication skills.

Key Responsibilities

As an IT Support Specialist, you will be responsible for the technical support of our practices, including responding to submitted tickets, updating and further developing internal documentation, self-help articles, and guidelines.

You will also be active on-site in emergency situations or lead our remote hands on site, and support our practices on-site if necessary and carry out field work if required.

What We Offer

We offer a competitive, market-based salary despite the startup atmosphere, as well as Apple company laptop and equipment provided.

You will also have access to 30 days paid vacation, personal healthcare, and a free gym membership.

Additionally, we offer a job ticket for easy commuting and regular team events.

Hiring Process

Our hiring process consists of three steps: a first phone interview with our founder, a meet with the on-site team to assess cultural fit, and a 2-day assessment center with our Junior Tech Lead to assess technical and problem-solving skills.

The final decision will be based on team feedback and technical performance, and the process is designed to take 2 weeks to 1 month from start to finish.

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