Global Customer Service Representative

Vor 4 Tagen

Kronberg, Hessen, Deutschland Fidelity Investments Vollzeit

About the Role

We are seeking a highly skilled and multilingual Customer Service Representative to join our team at Fidelity Investments. As a Stock Plan Services Associate, you will be responsible for providing exceptional customer service to our global participants, assisting with stock plan administration inquiries, and providing plan education on equity compensation plans.

Key Responsibilities

  • Provide telephone support to participants with plan administration requests and queries
  • Provide plan education on Equity Awards, Stock Options, Restricted Stock Units/Awards, and Employee Stock Purchase Plans (ESPP)
  • Support website navigation and participant account maintenance
  • Actively improve processes for you and your team

Requirements

  • Experience in delivering outstanding customer service in a metric-oriented environment
  • Robust influencing, consulting, and communication skills
  • Strong interest in new technology and ability to use multiple systems and resources
  • Comprehensive understanding of the financial services market, economy, and industry trends
  • Engaging teammate with superior interpersonal skills and ability to empathize with others
  • Ability to work scheduled shifts to meet the needs of our globally based participants

What We Offer

  • Competitive salary plus performance-based bonus
  • Dynamic Working – a hybrid work model offering with a requirement to work onsite at a Fidelity work location for at least one week per month
  • Fully equipped welcome package with everything you need to work from home
  • On-site, subsidized staff restaurant
  • Free onsite parking and use of private company sports gym
  • Private bus shuttle between the office and Kronberg train station

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