Aktuelle Jobs im Zusammenhang mit Global Customer Service Representative - Kronberg, Hessen - Fidelity Investments
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Global Customer Service Representative
vor 2 Monaten
About the Role
We are seeking a highly skilled and multilingual Global Customer Service Representative to join our team at Fidelity Investments. As a key member of our Stock Plan Services (SPS) team, you will be responsible for providing exceptional customer service to our international participants, assisting with plan administration inquiries, and providing plan education on equity compensation plans.
Key Responsibilities
- Provide telephone support to SPS participants with plan administration requests and queries
- Provide plan education on Equity Award, Stock Options, Restricted Stock Units/Awards, and Employee Stock Purchase Plan (ESPP)
- Support website navigation and participant account maintenance
- Actively improve processes for you and your team
Requirements
- Fluency in English and proficiency in one or more of the following languages: French, German, and/or Japanese
- Superior customer service experience, preferably in a Call Center environment
- Ability to work scheduled shifts to meet the needs of our globally based participants
- Financial qualifications or background preferred
What We Offer
- Competitive salary plus performance-based bonus
- Dynamic Working – a hybrid work model offering with a requirement to work onsite at a Fidelity work location for at least one week per month
- A fully equipped welcome package with everything you need to work from home
- An amazing office set amongst the tranquil Taunus forest
- On-site, subsidized staff restaurant
- Free onsite parking and use of private company sports gym
- Private bus shuttle between the office and Kronberg train station
About Fidelity Investments
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
