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Customer Service Representative
vor 2 Monaten
About the Opportunity
We are seeking a highly skilled and experienced professional to join our Client Services team at 360 FIL Fondsbank Germany. As an Assistant Manager Technical Client Services, you will play a critical role in providing exceptional customer service and resolving complex complaints in a timely and professional manner.
Key Responsibilities:
- Research and respond to complaints of all kinds, including sensitive complaints addressed to regulatory bodies
- Analyze reasons for complaints and develop improvement proposals for complaint avoidance and customer experience enhancement
- Clarify and answer enquiries and complaints on tax topics
- Report risks and potential claims
- Conduct Net Promoter Score surveys and analyze feedback to proactively contact advisors
About You:
- Completed banking training or studies in finance
- Several years of professional experience in the securities or investment fund business
- Experience in complaint management, sensitive case handling, and tax question answering is an advantage
- Excellent communication skills with clients, asset managers, and sales partners
- Strong team player with high customer and service orientation
- Fluent English language skills and close native or native level of German
What We Offer:
We provide a comprehensive benefits package, value your wellbeing, and support your development. We offer flexibility in work arrangements to find a balance that works for all. Our commitment is to making you feel motivated by the work you do and happy to be part of our team.
