Customer Service Specialist
vor 1 Monat
About the Role:
We are seeking a highly skilled Customer Service Specialist to join our team in Porto, Portugal. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our German-speaking customers.
Key Responsibilities:
- Provide timely and effective support to customers via phone, email, chat, and social media channels
- Work closely with other departments to ensure seamless customer experiences
- Identify and resolve customer issues efficiently
- Collaborate with colleagues to optimize processes and improve customer satisfaction
Requirements:
- Native or fluent German language skills (C2 level) and proficiency in English (minimum B2 level)
- Excellent communication and interpersonal skills
- Able to work well under pressure and maintain a positive attitude in stressful situations
- Previous contact centre or customer service experience preferred
- Strong technical skills and ability to learn new systems quickly
- Dedicated to delivering exceptional customer service
What We Offer:
- Competitive salary: €25,000 - €35,000 per year
- Dynamic and creative team environment
- Meal allowance and guidance to reach your full potential
- Opportunities for growth and development
- Flexible working hours with possibility to extend late shift until 21:00 as per client agreement
- 2 days off/weekend per month (rotative)
- 40h/week workload
Training and Development:
We provide comprehensive training to help you develop the skills and knowledge needed to excel in this role.
About Grow-Talent:
We are a leading Outsourcing/BPO consultancy dedicated to helping businesses succeed. Our team is passionate about delivering exceptional results and creating value for our clients.
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