Customer Service Specialist

vor 1 Monat


Berlin, Berlin, Deutschland Grow-Talent Vollzeit

About the Role:

We are seeking a highly skilled Customer Service Specialist to join our team in Porto, Portugal. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our German-speaking customers.

Key Responsibilities:

  • Provide timely and effective support to customers via phone, email, chat, and social media channels
  • Work closely with other departments to ensure seamless customer experiences
  • Identify and resolve customer issues efficiently
  • Collaborate with colleagues to optimize processes and improve customer satisfaction

Requirements:

  • Native or fluent German language skills (C2 level) and proficiency in English (minimum B2 level)
  • Excellent communication and interpersonal skills
  • Able to work well under pressure and maintain a positive attitude in stressful situations
  • Previous contact centre or customer service experience preferred
  • Strong technical skills and ability to learn new systems quickly
  • Dedicated to delivering exceptional customer service

What We Offer:

  • Competitive salary: €25,000 - €35,000 per year
  • Dynamic and creative team environment
  • Meal allowance and guidance to reach your full potential
  • Opportunities for growth and development
  • Flexible working hours with possibility to extend late shift until 21:00 as per client agreement
  • 2 days off/weekend per month (rotative)
  • 40h/week workload

Training and Development:

We provide comprehensive training to help you develop the skills and knowledge needed to excel in this role.

About Grow-Talent:

We are a leading Outsourcing/BPO consultancy dedicated to helping businesses succeed. Our team is passionate about delivering exceptional results and creating value for our clients.



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