Customer Support Specialist

vor 8 Stunden


Essen, Nordrhein-Westfalen, Deutschland Zoho Corporation GmbH Vollzeit

Key Responsibilities:

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  • Learn and master Zoho's suite of SaaS products to become a product expert.
  • Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.
  • Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
  • Maintain accurate and detailed records of customer interactions and resolutions.
  • Contribute to the creation and improvement of support documentation.


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