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European Customer Support Specialist

vor 2 Monaten


Essen, Nordrhein-Westfalen, Deutschland Zoho Corporation Europe Vollzeit

Zoho Corporation Europe is seeking a highly motivated and ambitious Cross-Functional Support Expert to join our talented team in the European market. The successful candidate will have the opportunity to work with a global team, collaborate with cross-functional teams, and contribute to the growth of a leading technology company.

We are looking for a dynamic and self-motivated individual with excellent problem-solving and analytical skills. The ideal candidate will have full professional proficiency in English and German language, basic understanding of software programs, and ability to learn quickly and adapt to evolving product features.

The key responsibilities of this role include learning and mastering Zoho's suite of SaaS products, assisting European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance. The successful candidate will also be responsible for maintaining accurate and detailed records of customer interactions and resolutions.

In return for your hard work and dedication, you will receive a competitive salary package aligned with your qualifications, experience, and market value of the role, as well as a range of benefits including MacBook, mobile, paid SIM, company-provided lunch, permanent contract after the successful completion of the probationary period, and reimbursement of approved business expenses.

If you are passionate about customer support and eager to take on new challenges, we encourage you to apply for this exciting opportunity. We offer a vibrant international environment, supportive and inclusive team, and opportunities for growth and development.

Please note that the successful candidate will be subjected to background verification in compliance with national legislation and market standards. Estimated salary: 45,000 - 60,000 per year, depending on experience.