Sales Support Specialist

vor 3 Wochen


Ratingen, Nordrhein-Westfalen, Deutschland DKV Mobility Vollzeit

Key Responsibilities:

  • Support the Telesales Sales Management with organizational tasks
  • Coordinate and network with office staff and telesales agents
  • Assist Telesales team managers
  • Be the permanent contact person for all telesales agents in administrative matters
  • Check and follow up on applications from interested parties
  • Optimize workflows
  • Advise on commercial and bank information
  • Provide assistance with SEPA mandates and collateral
  • Process clarification cases, identify and forward customer enquiries
  • Take over CRM research, point system, duplicate check
  • Ensure the processing of leads, lead submissions, preliminary enquiries, etc.
  • Support the sales management in the creation of statistics
  • Ensure compliance with specified guidelines and report to superiors
  • Support DKV FLEET VIEW:
    • Box ordering & returns handling
    • Contract confirmations & deposit fees
    • Ticket creation & research
    • Analyses incl. creation of weekly statistics

Requirements:

  • Qualified and completed commercial training
  • High affinity for sales, initial experience in sales is desirable
  • Service-orientation and willingness to provide service
  • Open, positive communication behaviour
  • Very good knowledge of MS Office products
  • Good knowledge of English
  • Good understanding of numbers, abstraction skills, ideally experience with SAP R3 applications
  • Ability to work in a team, initiative and commitment

Why DKV Mobility?

  • We are team players - because we are only successful together
  • You should feel welcome with us from the very beginning
  • We've been growing for about 90 years
  • We keep adapting our products and business model to meet changing customer needs
  • We offer comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad
  • We attach great importance to work-life balance
  • We stand for the compatibility of family and career
  • We support you in your development
  • We live "Lead in Green"
  • We are a certified employer


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