Order Management Specialist
vor 3 Wochen
About the Role:
We are seeking an experienced Order Management Specialist to join our team at Solplanet. As an Order Management Specialist, you will be responsible for processing, sorting, and routing incoming and outgoing mail related to EU orders.
Key Responsibilities:
- Process, sort, and route incoming and outgoing mail related to EU orders
- Handle orders by phone, email, or mail and check the orders have the correct prices, discounts, and product numbers
- Create and process orders in respective ERP system, process requests for rush orders, and review pending orders and customer requests
- Answer phone calls and direct callers to the appropriate party
- Perform other administrative support tasks, including updating and sorting files, drafting, and proofreading correspondence
- Liaise with BU International as well as, sales and logistics departments to ensure orders are processed effectively
- Actively collaborate with Solplanet International. (Corporate in China)
- Perform other support for order fulfillment, including providing suggestion to improve platform and system, reworking software, or labels of products
Requirements:
- Bachelor's degree or higher in logistics or international trade related major
- At least 2 years of working experience in an office setting, preferably in an administrative or sales support role.
- Previous experience in the PV inverter industry is preferred, but not a necessity.
- Fluent in German and business fluent in English. A third language is a plus.
- Ability to work independently and focused in a dynamic, fast-paced environment
- Quick learner with a desire to increase knowledge in the clean-tech industry
About Solplanet:
Solplanet is a leading provider of renewable energy solutions, driven by a simple idea: solar for everybody. We strive to create the best possible experience for distributors, installers, and end-users. Our solar inverters, energy storage systems, and EV chargers are easy-to-install, reliable, and user-friendly.
Benefits:
- Giving you the unique opportunity to be part of a spirited and diverse team of passionate experts that work together within an exceptionally open-minded environment
- Assisting you in developing, personally and professionally, to grow internally within an international environment which leverages your abilities, skills, and expertise
- Providing you the unique opportunity to be part of an ambitious, energetic, and rapidly growing Solplanet team with flat hierarchies, fast decision-making, and strong opportunities to successfully cultivate your long-term path within the renewable energy industry
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