Sales Support Officer
Vor 4 Tagen
About the Role
As a Sales Support Officer at Ardo, you will be part of our international sales team, responsible for providing exceptional customer service and support to our global customers. Your primary focus will be on managing customer relationships, analyzing market data, and preparing customer meetings.
Key Responsibilities
- Proactively collaborate with account managers to manage customer files, market data, and product portfolios.
- Monitor and follow up on tenders and quotations, and manage customers' questionnaires and sustainability reports.
- Take the lead in communication with customers regarding article forms, action proposals, and sample shipments.
- Provide periodic reports on turnover, assortment, profitability, and customized reports for internal and customer use.
- Pricing management: Prepare quotations for account managers and manage promo activities.
- Accurate SLA follow-up of customers and coordination of item screenings and follow-up.
- Coordinate the introduction of new products and small customer projects.
Requirements
- Master's degree preferred.
- 5-year experience in a large, fast-moving company in customer service, inside sales, or sales support.
- Excellent language skills in German and English, with an additional language a plus.
- Commercial flair and customer-focused mindset.
- Proactive and able to think on an international level.
- Experience with SAP and CRM systems a plus.
About Ardo
Ardo is an international company with a strong focus on sustainability and customer satisfaction. We offer a dynamic and challenging work environment with opportunities for growth and development.
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