Sales Support Officer Ratingen

vor 4 Wochen

Ratingen, Nordrhein-Westfalen, Deutschland Ardo Vollzeit

About the Role

As a Sales Support Officer at Ardo, you will be part of our global sales support team, responsible for monitoring a worldwide customer portfolio within the food industry, retail, and foodservice markets. Our team is a separate branch within the Customer Excellence Team, and we work closely with customer service, sales, and supply chain to guarantee a correct follow-up and gain internal support for our customers.

Your Responsibilities

  • Proactively collaborate and support account managers by managing and analyzing customer files, market data, and product portfolios, and prepare customer meetings.
  • In collaboration with the account managers, monitor and follow up tenders and quotations, and manage customers' questionnaires and sustainability reports.
  • Take the lead in communication with the customer concerning article forms, action proposals, arranging sample shipments for new packaging, etc. Collaborate with internal and external stakeholders to assist in the successful completion of the sales processes and to ensure accurate execution.
  • Provide periodic reports on turnover, assortment, profitability, customized reports, both for internal use as for the customer.
  • Pricing management: Prepare quotations for the account managers, Promo management (forecasting and analyzing).
  • Accurate SLA follow-up of your customers.
  • Item screenings coordination & follow-up (EU & Export) of packaging, article creations, first productions, NPD sample. You coordinate the introduction of new products (collaboration with marketing, data management, supply chain).
  • You coordinate small customer projects and are the internal communicator for customer-related questions (such as QA, internal data, material statuses).

About You

  • You preferably have a master's degree.
  • 5-year experience in a large, fast-moving company in a customer service, inside sales, or sales support role.
  • Being part of a group structure on an international level requires excellent language skills: German: very good written and verbal skills, good English, one extra language is a plus, with a commercial flair.
  • Customer contact & delivering service are at the top of your dictionary. A commercial, client-focused mindset is a must-have.
  • You love networking and are able to think on an international (group) level.
  • You work easily with new IT systems (preferably SAP) and have an excellent level of Excel knowledge. Experience with a CRM system is a plus.
  • You are proactive and take initiative to build a relationship with your customer and maximize the chances of success for each opportunity.
  • You are eager to learn, to develop, and to be developed. You adapt easily in an evolving business context.
  • You are flexible and a multitasker which make you able to manage complexity.
  • You think in a solution and process-oriented way, and you embrace change, having a continuous improvement mindset.
  • You have a positive attitude about the company's future and a passion for winning, with the right motivation to obtain results.
  • Business improvement: You take initiative and suggest tools to optimize our processes that can also be implemented on a group level. You are a constructive team player who helps us to grow in a structured way.
  • Teamwork: You are flexible and share a team responsibility with your colleagues. You coach your customer service and sales support colleagues in the required processes.

What We Offer

We offer you the opportunity to be part of an authentic and sustainable international company, with real growth opportunities and the freedom to actively participate in shaping the business and the opportunity to develop professionally. You will receive a full remuneration package in line with the level of this position. We care for our people and create family-friendly surroundings by offering you the flexibility to work 2 days/week from home.

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