Customer Success Manager BTP

vor 1 Monat

Walldorf, Baden-Württemberg, Deutschland SAP Vollzeit
About the Role

We are seeking a highly skilled Customer Success Manager to join our SAP Business Technology Platform (SAP BTP) team. As a key member of our team, you will be responsible for developing relationships with technical decision makers in assigned accounts to ensure broad consumption of the SAP BTP portfolio.

Key Responsibilities
  • Proactively partner with customers to sustainably increase consumption of SAP BTP services and coordinate activities with the Account Team.
  • Analyze the big picture, have expertise with digital transformation, and coach on technical and business architectures.
  • Orchestrate success resources across SAP and customers, as described in the SAP BTP engagement model.
  • Analyze customer technical needs and execute consumption plans for assigned customers.
  • Provide recommendations and prepare customers to make the best use of the solution, in alignment with SAP strategy and roadmap.
  • Be a voice of the customer to internal SAP stakeholders.
  • Work with colleagues from various groups, including Cloud Success Services, Account Teams, Pre-sales, Product Management, Support, Services, Partners, and more.
Requirements
  • 3-4 years of experience working in the IT Industry, with a background in Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, Consulting, or related fields.
  • Deep understanding of one or more areas of the SAP BTP portfolio, including SAP BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions.
  • Foundational knowledge of public cloud platforms and providers, such as Microsoft Azure, Amazon Web Services, Google Cloud, and certifications in enterprise architecture are a plus.
  • Excellent communication and presentation skills, with familiarity with design thinking methodology a plus.
  • Ability to navigate complex organizational dynamics both internally at SAP and externally with customers and partners.
  • Continuous learning and adaptability to unique business and cultural practices of each region/country.
  • Customer service mindset and customer empathy.
  • Passion for learning new technologies and problem-solving.
  • Fluent German language skills (C1 level).
About SAP

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

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