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Warehouse Operations Manager
vor 1 Monat
The Area Manager Germany is responsible for overseeing daily operations within a fulfilment and 3PL warehouse. This role will be managing Spreetail's regular Retail business fulfillment and Platform Services business under fulfillment and 3PL logistics services. This includes managing inventory, coordinating inbound and outbound shipments of multi-customers/brands in single warehouse or multiple warehouses in Germany, supervising warehouse team leads/staff, and ensuring operational efficiency, while Retail business and Platform Service customer's (brand's) SLA's are met %100.
Key Responsibilities:
Manage daily fulfillment and 3PL logistics operations of various customers/brands including Inbound Receive, Storage, Picking, Packing, Returns, Special Projects/VAS services and OB Shipping (parcel and LTL/Pallets).
Supervise and lead a team of warehouse workers, ensuring that all staff are well-trained, motivated, and working safely. Provide coaching, performance feedback, and necessary training. Support HR Business Partner for hire, payroll, administration related activities in the location. As well as Maintain a safe working environment, adhering to all safety regulations and ensuring that staff follows established safety protocols. Stay compliant with all legal and company regulations related to warehousing, labor laws, and health and safety standards.
Monitor inventory levels to ensure accurate stock management. Implement inventory control systems, conduct regular cycle counts, and maintain optimal stock levels to minimize overstock or stockouts.
Serve as the operational point of contact for clients (including site visits - either existing or potential customers), addressing any issues, concerns, or requests, when requested by Account Manager. Ensure that customer orders are fulfilled accurately and on time. Ability to understand customer SLA's, service agreements and KPI's, including implementation of operational processes to match each customer SLA and KPI. Identify the gaps and mismatches in SLA's, KPI's and escalate to Account Manager where necessary. Run customer audits and health checks by providing timely operational data and reporting to Account Manager for invoicing and reporting purposes.
Requirements:
Bachelor's degree in logistics, supply chain management, business, or a related field. Relevant certifications (, IFS, ISO, APICS, Six Sigma) are a plus.
5+ years of experience in warehouse management – fulfillment center, preferably spent in a 3PL multi-user warehousing and/or multi-user fulfillment center environment. Proven track record of managing teams and improving operational efficiencies in a high pace environment. Multi-shift operations experience would be an asset. Solid experience in using labor tracking, daily order/picking tracking dashboards via WMS/ERP software. Ability to manage both B2C and B2B daily orders in a multi-user warehouse and additionally in multi-warehouse operations setup in Germany or EU. English & German Language skills Essential & Turkish Desirable
