Virtual Customer Success Partner

vor 4 Wochen

Hamburg, Hamburg, Deutschland SAP Vollzeit

About the Role

We are seeking a highly skilled Virtual Customer Success Partner to join our team at SAP. As a key member of our cross-functional team, you will be responsible for managing the overall customer relationship in alignment with internal stakeholders.

Key Responsibilities

  • Manage customer relationships and proactively engage with customers to deliver 1:1 and 1:many sessions
  • Be accountable for customer success, including administrative topics, adoption, and renewal of SAP Signavio solutions
  • Improve customer-facing processes and scalable outreaches
  • Act as an interface between Product Management and customers to drive product development and improvements
  • Share insights about customer use cases and issues with SAP Signavio strategists
  • Create scalable content, such as best practices and Community articles

Requirements

  • Prior experience in Customer Service or a customer-facing role
  • Proven ability to collaborate, build strong relationships, and lead communication campaigns
  • Excellent organizational, time management, and communication skills
  • Experience in email marketing and content creation
  • Proficient communication and presentation skills in German and English

About SAP

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

Our Culture

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

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